What are the responsibilities and job description for the Collector position at Southland Credit Union?
Role
To preserve the credit union's assets by controlling delinquent loan and credit card accounts by placing phone calls with the purpose of collecting delinquent loan payments, performing skip tracing efforts and/or performing the required collateral recovery activities.
Major Duties and Responsibilities
- Contacts assigned segment of delinquent accounts by phone and mail; takes appropriate action to bring current.
- Analyzes financial situation of delinquent borrowers; makes recommendations to repossess collateral when other arrangements to bring current are unsuccessful.
- Maintains accurate files and reports on all collections activity.
- Performs other duties as may be deemed necessary for the effective and efficient function of the Department or Credit Union.
Knowledge and Skills
Experience: • A requirement of 2 years relevant experience in credit union, finance company or banks is required. A typical background for obtaining the requisite knowledge, abilities and experience is two years of similar or related experience along with the required education. • Credit Union experience preferred.• General customer service experience and experience with dealing with a myriad of member concerns.
Education: • A high school education or GED.
Interpersonal Skills: • A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others and/or is usually of a personal or sensitive nature. Work may involve motivating or influencing others. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary.
Other Skills: • Knowledgeable in the usage of Excel and Word programs • Must have excellent and professional communication skills • Excellent organizational skills and be able to multi-task with successful results • Exhibit professional demeanor in all situations • Good problem solver and research skills • Exhibits a "team" attitude throughout the organization
Salary Minimum
USD $21.45/Hr.Salary Maximum
USD $32.17/Hr.Salary : $21 - $32