What are the responsibilities and job description for the Customer Support Representative - Charity Division position at Southland Executives Inc?
We are a charity liaison looking for a customer service oriented customer support assistants to manage charity fundraising campaigns throughout the area. This includes driving donations on behalf of the local well known charity and creating overall awareness and exposure for the charity, as the face of the charity. The Customer Support Associate will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best Customer Support Associates and Managers are genuinely excited to help the community, have a philanthropic heart, and love people. The Charity Customer Support Associate is outgoing, engaging, patient, empathetic, and passionately communicative while still having an achievement orientated mindset regarding their career and client growth. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Responsibilities
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Responsibilities
- Identify and assess charities needs to achieve satisfaction
- Generate donations
- Build sustainable relationships and trust with the community and customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team targets and donation quotas
- Handle community/customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers on behalf of the charity
- Proven customer support, sales or fundraising experience or experience as a client service representative
- Experience in a sorority or other philanthropic avenues
- Track record of over-achieving quota
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multitask, prioritize, and manage time effectively
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