Service Operations Manager

POSITION SUMMARY

This role is responsible for managing service operations, including financial results and leadership of service field personnel, the  service admin team and (Directly or Indirectly) the service sales team.  In addition, this role is responsible for growing the service business, by increasing market share and expanding offerings through the hiring and development of the service team

What you’ll do:

• Manages and mentors the service field organization across multiple trades to develop technical, supervisory and leadership skills. Assists with recruiting, retention, coaching and training employees. Conducts group  meetings for communication and workflow, as needed.
• Partners with sales, service supervisors and service business supervisor, to develop department budget and manage to metrics & KPIs for performance goals. Responsible for department P&L, manages operational activities and spending to maintain alignment of costs for proper overhead and margin expectations.
• Manages the service admin team to ensure people, tools and workflow processes are providing the scheduling, coordinating, completion and billing of pm visits, repair work and service projects.  
• Assists in leading the sales team with operational support to secure new customers, new service agreements and pull- through quoted activities. Assists with determining quarterly service sales commission payments.
• Partners with support teams across organization for location specific service items: Marketing, Fleet, IT, Accounting, HR Business Partner, Recruiting (T&A) and Training (L&D).
• Partners with safety team to implement new and ongoing programs, including compliance with site-specific safety requirements.  Delivers a Monthly Service Team Meeting to consistently communicate service-specific and company-wide coaching and awareness.
• Partners with local union leadership and JATC programs to maximize the benefit of our labor affiliations, as well as seek to attract and recruit top talent that can be organized.
• Seeks customer feedback and takes measures to ensure we are delivering quality work and a remarkable customer experience.

What you’ll need to be successful:

• Works independently   
• Makes decisions, resolves issues and implements changes   
• Develops and implements policies   
• Implements resolutions to decisions   
• Consults with supervisor on decisions that may impact strategic initiatives

What you bring to the table:

• Bachelor’s degree in Engineering, Business Administration or other related field preferred or applicable experience. 
• 10 years of service management experience for a control systems and/or HVAC organization, including people management.
• Significant experience in managing a service business greater than $5M in revenue.
• Ability to work very effectively in a collaborative manner with colleagues and staff to create results driven, team-oriented environment 
• Very significant service, contracting, operations, and people management skills.
• Significant presentation, verbal and written communication skills are required to interact with customers, vendors and employees.  
• Excellent customer service skills.
• Excellent project management skills with ability to multi-task and prioritize.   
• Solid Microsoft Office Word and Excel skills.
• Significant knowledge of HVAC and overall building systems is required.

YOU Matter 

PEOPLE FIRST: BUILDING TALENT BY DESIGN 

At Southland we aspire to build a workforce that’s as diverse as the people who occupy the buildings we design, build and maintain. Building talent by design is our intentional approach to creating a truly safe, collaborative, and inclusive work environment that fosters growth, empowers professional achievement, and where people are treated with respect at all levels. 

If you’re someone with a true passion for our industry, a life-long learner, with high accountability and a drive for results we’re looking for you!  At Southland, we hire problem solvers that are focused on providing customer value through continuous improvement and will take ownership to create the best experiences that will have an impact wider than their own job.  We thrive on creating a strong company and culture where you’ll feel engaged, challenged, and valued. 

If you’re ready for the next big step in your career and want a career full of fun and excitement and to be a part of a fast-paced growing company, then JOIN our team and become a part of an organization that values PEOPLE, SAFETY, INNOVATION, COLLABORATION, INTEGRITY, ACCOUNTABILITY & SUSTAINABILITY. 

Benefits: 

As an employee-owned company, we offer a comprehensive benefits package that includes excellent benefits for you and your family: 

• 401(k) Plan with 50% Company Match (no cap) and immediate 100% vesting 
• Annual incentive program based upon performance, profitability, and achievement 
• Medical, Dental, Vision Insurance – 100% Paid for Employee 
• Term Life, AD&D Insurance, and Voluntary Life Insurance 
• Disability Income Protection Insurance 

• Pre-tax Flexible Spending Plans (Health and Dependent Care) 
• Holidays/Vacation/Personal Time/Life Events Leave 
• Numerous training opportunities and company paid membership for professional associations and licenses 

For more information on Southland Industries, please visit our website: Southland Careers or on Facebook or LinkedIN  

To hear what our employees are saying about working at Southland Industries, check out our Culture site - Explore Our Culture

Southland Industries and all its subsidiaries are an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all employees and to providing our employees with a safe work environment free of discrimination and harassment. All employment decisions at Southland Industries are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, gender, gender identity, sex, national origin, ancestry, age, disability, medical condition, marital status, sexual orientation, family care or medical leave status, veteran status, or any other status protected by the laws or regulations in the locations where we operate. Southland Industries will not tolerate discrimination or harassment based on any of these characteristics. 

**All employment offers are contingent upon successful, drug tests, background checks and professional reference checks. ** 

**We are not able to offer sponsorship of employment at this time** 

If you don’t feel this position is a match for you, we encourage you to share it with others. Feel free to share throughout your social networks and follow us on Facebook, Twitter, LinkedIn, and Instagram to keep up to date on what we’re doing as a company.