What are the responsibilities and job description for the Service Writer | Heavy Duty Truck Admin position at Southland Transportation Group?
Southland Transportation Group, a leader in medium and heavy-duty diesel trucks, buses & trailers, is a company with years of continual growth and service to the trucking industry.
Locally owned for more than 40 years, Southland has over 240 employees in Montgomery, Tuscaloosa, Huntsville, Homewood and Birmingham, Alabama
Our mission is simple. . . we will provide the best product and service to our customers. If you share that vision, come join our team!
Job Description: Service Writer
- This position is responsible for the receipt and flow of all incoming work, communication with customers and constant communication with all other internal departments.
- Greet customers in a timely, friendly manner and obtain all specific vehicle / customer information required for proper repairs, contacting customer and invoicing.
- Walk around truck with customer to detect any damages or for any other repairs needed.
- Write up customers’ vehicle issues and concerns or maintenance requirements accurately and clearly.
- Obtain customer signature on the repair order and provide customer a copy of the repair order.
- All trucks must be tagged at time of write up.
- Must be able to understand, communicate, and evaluate all vendors and Int’l. Warranty guidelines, approval processes and policies during the write up and repair process.
- Must be able to easily and safely get in and out of Class 5,6,7 & 8 trucks.
- Establish customers’ method of payment, Purchase Order requirements and estimate requirements if needed at time of write up.
- Investigate progress of vehicle repairs and contact customer with status changes / promise time if required.
- Ensure vehicles are parked in assigned areas, trucks are locked, and keys are tagged and properly stored.
- Explain completed work and charges to the customer.
- Keep up to date on all warranty policies and product changes to maintain effectiveness in this role.
Education and Experience:
- Must have the ability to utilize Service Portal at the time of write up.
- Must be regular and predictable in attendance.
- Must be able to work in a cooperative manner with co-workers and supervisors.
- Must uphold company policies, including anti-harassment program.
- Must conduct yourself in a professional manner when in Southland uniform.
- Performs other duties as assigned
- High degree of product and technical knowledge.
Benefits:
- Health and Dental Insurance
- Vision Insurance
- Short Term & Long-Term Disability Insurance
- Flexible Benefits Plan
- Life Insurance
- 401k including employer contributions.
- Paid vacation, sick & holidays
- Employee Assistance Program
Come join a winning team! All interviews will be kept confidential.
Job Type: Full-time
Shift:
- Day shift
Work Days:
- Monday to Friday
Work Location: In person
