What are the responsibilities and job description for the Telecommunications Account Agent - Bilingual Preferred position at Southshore?
Job Description
Job Description
The Bilingual Telecommunications Account Agent will report to the Key Account Manager. The primary responsibility is to support our customers with orders in both English and Spanish as needed. The role involves all aspects of customer service, sales management, and coordination with other departments. For the The Bilingual Telecommunications Account Agent, we are seeking a dynamic early career professional in search of an access point to a management career in the sales, marketing, and / or consulting industries.
This Entry Level position will work with a group of seasoned sales and marketing professionals. Qualifying customer leads created by the clients we represent and finalizing sales with our direct marketing tactics. The ideal Bilingual Telecommunications Account Agent is competitive, energetic, passionate, and aggressive in their pursuit of excellence. Successful Bilingual Telecommunications Account Agents will be considered for advancement to higher-level management positions within the organization. We offer a fast-paced work environment, competitive compensation, and the opportunity to work in one of the hottest start-ups in the Miami area.
Essential Job Duties of the Bilingual Telecommunications Account Agent :
- Handles in-person customer inquiries with the highest degree of empathy and professionalism
- Required to handle emails, inbound or outbound telephonic contacts.
- Provides first call resolution to customers before escalation.
- Working in one or multiple skill sets over various customer contact channels.
- Provides customer information and narratives to the appropriate department for processing.
Minimum Skill Requirements of the Bilingual Telecommunications Account Agent :
Characteristics We Are Seeking in our next Bilingual Telecommunications Account Agent :
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