What are the responsibilities and job description for the Referral Specialist - Dental position at Southside Community Health Services?
About Southside Community Health Services
Welcome to Southside Community Health Services, where your career can transform lives. Situated in the heart of South Minneapolis, we are dedicated to delivering compassionate, high quality primary care to underserved individuals and families.
At Southside, our values drive everything we do. Care, excellence, teamwork, inclusion, and accountability are the cornerstones of our approach. We operate as a full-service care clinic, committed to providing exceptional and comprehensive health services in a professional, inclusive, and culturally responsive environment.
Join a team that excels in clinical quality outcomes; Southside ranks nationally in the top 10% as a Quality Leader. Make a real difference with us at Southside Community Health Services.
About the role
The Referral Specialist - Dental plays a vital role in assisting patients and expediting the process of internal and external referrals. This position ensures the seamless coordination of care through accurate record-keeping, effective communication, and a patient-centered approach.
What you"ll do
Key Responsibilities :
- Ensure complete and accurate registration, including patient demographic and current insurance information.
- Manage internal referral queues and follow up with providers as needed.
- Create and manage electronic external referral queues in the EHR system.
- Coordinate dental record workflows, including laboratory / x-ray results and images.
- Manage incoming faxes and upload received records to patient charts.
- Ensure all internal / external referrals are completed and managed according to SCHS policy.
- Pre-chart appointments related to records and referrals.
- Assist patients in scheduling internal and external referral appointments.
- Scan and upload paper referrals and clinical documentation into patient charts.
- Confidentially maintain referrals and records, ensuring proper consent for releasing protected health information.
- Track and document referrals to ensure quality care and outcomes, following up with providers and patients as needed.
- Assist patients in navigating healthcare-related issues, including access to transportation services.
- Attend and participate in staff meetings and committees.
- Back up for Records Specialist - Dental
- Perform additional duties and responsibilities as assigned.
What We"re Looking For :
Skills and Qualities :
Minimum Qualifications :
Position Details and Benefits
This is a full-time, hourly, non-exempt position with a starting pay rate of $21 / hour .
Benefits Include :
Join our team and enjoy a supportive work environment, competitive pay, and a comprehensive benefits package designed to help you thrive both professionally and personally!
Work Environment and Physical Demands
This position operates in a professional dental clinic environment, utilizing standard office equipment. Key physical demands include maintaining stationary positions for extended periods, moving throughout the clinic, retrieving items, and operating office devices. Effective verbal and written communication skills are essential for interaction and documentation.
Southside Community Health Services is an Equal Opportunity Employer. Reasonable accommodation can be made for qualified individuals with disabilities.
PI260072718
Salary : $21
