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As a leading regional bank, SouthState has been providing financial solutions to individuals, families, and businesses in the Southeast for more than 100 years.
SouthState team members strive to create remarkable experiences while building meaningful and lasting relationships. We are proud to be a reflection of the communities we serve and our team members share core values that make SouthState a great place to bank, and a great place to work.
SUMMARY/OBJECTIVES
SouthState Bank (Bank) is a nationally chartered bank that provides consumer, commercial, mortgage and wealth management solutions to more than one million customers throughout Florida, Alabama, Georgia, the Carolina’s, and Virginia. With its Correspondent Banking Division, the Bank serves clients coast to coast.
As part of risk management, Deposit Operations is at the center of keeping the Bank strong and resilient. The Deposit Operations Fraud System Analyst (Analyst) assists the Bank in its growth of business in a responsible way by anticipating new and emerging risks, and using expert judgement to solve industry challenges that impact the Bank, its customers, and its communities. They monitor and analyze confirmed check fraud, investigate suspicious activity, identify trends, and develop strategies to mitigate risks. The Analyst aims to protect the Bank from financial losses and maintain trust from its customers.
ESSENTIAL FUNCTIONS
- Serves as the subject matter expert for the Bank's check fraud detection software.
- Using the capabilities of the check fraud system, create and manage fraud rules to achieve the highest fraud catch rate while also managing the number of false positive alerts.
- Develop new, creative solutions to challenges presented by fraud activity, leveraging outside the box thinking.
- Work with large amounts of complex data to monitor and uncover behaviors and trends in fraudulent activity. Monitor all internal and external data feeds for system and error logs.
- Identify new fraud fighting products (such as high-risk reports or robotic processes) by designing requirements and working with technical business partners to implement solutions.
- Monitor check fraud trends, develop insight around potential gaps in our defenses and propose solutions by leveraging data from across the bank, advanced machine learning models, and other advanced analytics.
- Serve as the vendor manager and work closely with partners across the bank to develop and deliver solutions that keep the bank and its customers safe from fraud.
- Work closely with vendor to coordinate required development and deployment of system enhancements and production maintenance within check fraud detection software.
- Work on diverse tasks and respond to emerging issues.
- Provide monthly benchmark reporting and other reports as required.
- Ensures compliance with regulations, bank policies and procedures.
- Performs other duties as assigned.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
COMPETENCIES
- Must be exceptionally self-motivated and able to work in a rapidly changing and high-volume production environment.
- Must be able to work well under pressure, maintain composure, and meet deadlines daily.
- Must be very detail oriented.
- Must possess excellent organizational and time management skills.
- Must possess strong written and verbal communication skills, and the ability to interact effectively with all levels of bank associates and clients.
- Must have strong problem-solving skills with the ability to interpret large amounts of data and its impact in both operational and financial areas.
- Must have the ability to compress large amounts of data into short and concise presentations with sound business conclusions.
- Must possess excellent analytical skills with the ability to research, comprehend and explain data/concepts in a clear and concise manner.
QUALIFICATIONS, EDUCATION, AND CERTIFICATION REQUIREMENTS
Education:
A bachelor’s degree in business, finance, or suitable equivalent in a related field.
Experience:
Possess at least seven years of professional experience in risk management or strategic analytics. Experience in data science is desired.
Certifications/Specific Knowledge:
Must have prior experience working in fraud risk, particularly check fraud. Familiarity of Fiserv Premier core system is preferred. Must possess a strong knowledge of programming language like SAS, SQL, Python, and R. Must have advanced knowledge of Excel analysis tools. Mastery over analysis functions and lookup functions like VLOOKUP, INDEX, MATCH, and pivot tables are required.
TRAINING REQUIREMENTS/CLASSES
- New Employee Orientation
- Mandatory annual compliance training
- Continuously update skills by participating in ongoing training
PHYSICAL DEMANDS
Must be able to effectively access and interpret information on computer screens, documents, and reports. This position requires a large amount of time in front of a computer. Must be able to stand and/or sit for long periods of time.
WORK ENVIRONMENT
This position is located in a cubicle environment that may be noisy throughout the day.
If applicable, Telecommuting roles, no matter if hybrid or 100% full time telecommuting, must have a secure home office environment that is free from background noise and distractions. This area also requires a reliable private internet connection that is not supplied by use of cellular data (hot spot). Cable or fiber connections are preferred. Requirements are subject to change, as new systems and technology are delivered.
Travel will be required, as staff are in multiple locations within the company. Will also be required to attend meetings offsite.
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