What are the responsibilities and job description for the Technical Support/Help Desk position at SouthTel, Inc.?
Company Description
SouthTel, Inc. specializes in voice and data services, focusing on IP and VOIP telephone systems including hosted solutions and SIP Trunking. We provide the latest technology for businesses and support legacy products. SouthTel is committed to delivering reliable communication solutions.
Role Description
This is a full-time Technical Support/Help Desk role. Our home office is located in Pensacola, FL (Perdido Key). The role involves providing technical support and assistance to customers, troubleshooting issues with IP and VOIP systems, and ensuring customer satisfaction through effective problem resolution.
Qualifications
- Technical Support and Troubleshooting skills
- Strong Analytical Skills
- Customer Support and Customer Satisfaction focus
- Excellent communication and interpersonal skills
- Ability to work well in a team environment
- Experience with IP and VOIP telephone systems is a plus
- Technical certifications or relevant education
Salary : $15 - $20