Ambulatory Patient Access Rep/Ambulatory Patient Care Tech

DEPARTMENT: SWC NASHVILLE PRIMARY CARE

F ACILITY: SWC NASHVILLE PRIMARY CARE

WORK TYPE: Full Time

S HIFT: Daytime

The PCT/APAR serves in various clerical & non-certified/non-licensed clinical capacities to help maintain the efficiency and effectiveness of the physician practice. Responsibilities include sustaining patient flow by triaging patients and checking basic vitals to move patients into exam rooms. Ambulatory PCT/APAR schedules hospital tests and follow-up appointments, and maintains patient’s current demographic information. Ambulatory PCT/APAR conducts appointment reminder calls, performs various screenings and point of care tests for which they have demonstrated appropriate competency, and performs other general clerical assignments our duties assigned by practice manager.

* Keeps abreast of pertinent federal, and state regulations and laws and Tift Regional Health System, Inc. (“TRHS”) policies as they presently exist and as they change or are modified.

• Understands and adheres to: TRHS’ compliance standards as they appear in TRHS’s Corporate Compliance Policy, Code of Conduct and Conflict of Interest Policy; and HIPAA and TRHS policies regarding privacy and security of protected health information.
• Demonstrates the ability to perform tasks that meet the age-specific requirements of the persons, patients, vendors, and staff that the employee is charged to interact with as required by the position.
• Offers suggestions on ways to improve operations of department and reduce costs.
• Attends all mandatory education programs.
• Improves self-knowledge through voluntarily attending continuing education/certification classes.
• Maintains required competency levels as identified in written exams, skills checklists, skills labs, annual safety and health requirements as well as service excellence education hours requirements.
• Cross-trains in order to better assist co-workers and to provide maximum efficiency in the department.
• Volunteers/participates on hospital committees, functions, and department projects.
• Manages resources effectively.
• Reports equipment in need of repair in order to extend life of equipment and removes malfunctioning equipment out of service with timely reporting to the appropriate personnel.
• Makes good use of time so as to not create needless overtime.
• Performs basic vital signs accurately and efficiently in order to room the patient upon arrival.
• Knows emergency codes and calmly announces.
• Coordinates scheduling, needed follow ups, and referrals for patients.
• Demonstrates the ability to handle confidential information with discretion for the patient, family, and/or co-worker.
• Maintains cleanliness in the department.
• Makes needed copies of chart when patients is transferred or discharged.
• Protects patients valuables as directed in hospital policies and procedures.
• Follows policies related to informed consent, confidentiality, patient rights, and access to chart and advances directive information.
• Performs Point of Care Testing or phlebotomy as trained in effective and efficient manner.
• Answers phone calls and provides assistance to patients, referring physician offices, and others who may call, transfers calls to appropriate personnel and/or takes messages.
• Maintains the integrity of medical records.
• Performs basic clerical duties such as filing, mailing, faxing, and copying.
• Assist in ordering office and medical supplies as requested.
• Demonstrates courtesy and respect towards patients and family members.
• Communicates clearly and appropriately with physician, physician assistant, and office manager.
• Works appointment reminders list and calls patients as needed.
• Serves as receptionist for office staff.
• Receives payments from patients and distributes receipts.
  

* High School Diploma or GED

Basic Life Support (BLS) Certification is required. One (1) year of hospital or physician practice experience preferred. Certified Nursing Assistant or Medical Assistance diploma preferred. Certification or competency in phlebotomy preferred.