What are the responsibilities and job description for the Member Service Officer position at Southwest Airlines Federal Credit Union?
Southwest Airlines Federal Credit Union, a world class financial institution, is looking for a Member Services Officer for our Dallas Branch located at our corporate office near Love Field Airport.
The Benefits of Working Here:
We work hard to ensure that our employees work in an environment of respect, trust and fun! We are committed to helping our employees stay healthy, feel secure, grow and development, and maintain a work/life balance through our comprehensive benefit programs:
- FREE health insurance
- FREE dental insurance
- FREE vision insurance
- FREE life insurance
- FREE short-term and long-term disability
- FREE employee checking account
- Paid Time Off up to 3 weeks per year
- 13 Paid Holidays (2 ½ weeks of more paid time off!)
- Flexible Spending Accounts
- 401(k) plans with employer match
- Company funded retirement pension plan
- Tuition reimbursement
- Casual dress code, every day!
- Ongoing training through classroom and online formats
- Employee recognition programs
- Employee committees that promote culture, fun and wellness
- Monthly company-wide activities for our employees, like Baseball Day, Chocolate Chip Day, Summer Luau, Say Something Nice Day, Biggest Loser, and a Step Challenge
Position Summary:
You are the voice of SWACU! We are looking for a professional-minded candidate to assist our members through inbound calls with their account and loan needs. You will be utilizing your top-notch, quality, member service skills, building relationships, and following SWACUs policies and procedures with every interaction. When helping members in Member Services, you must be able to multitask, stay focused and organized, and work efficiently in a fun, fast-paced environment, while ensuring the members needs are met. In addition to salary, opportunities for incentives include excellent attendance, meeting call center abandon rate, adherence goals, and meeting personal sales goals.
The Member Services Officer is responsible for:
- Opening, closing, and maintaining member accounts
- Referring loan products
- Assisting members with bookkeeping and checking accounts issues.
- Educating members on applicable products to enhance their banking experience
- Actively marketing and cross-selling current and new products and services of the credit union.
- Resetting mobile application and website logins
- Helping with bill payer questions and troubleshooting basic website issues
Minimum requirements:
- Great attitude and enthusiasm!
- Understand the benefits of a Credit Union
- Have a comprehensive knowledge of using a computer, familiar with Call Center Software, Microsoft Outlook, Excel, Word, and Teams
- Clear written and verbal communication while maintaining professional, courteous, and friendly service to our members and co-workers
- Interpersonal skills to effectively suggest new products and services to our members
- Ability to multi-task and maintain organization and efficiency in a fast-paced environment
- Ability to troubleshoot, take ownership, problem-solve, and follow-through
- High School diploma or equivalent
- One to three years of experience in a Call Center environment
- One to three years of financial experience
- All qualified candidates must pass a credit and background check
Pay: DOE
Schedule:
Monday -Friday
8:15-5:15pm
Work Location:
243 Shorecrest Drive, Dallas, TX 75235
Company Overview:
Southwest Airlines Federal Credit Union provides a complete array of financial services for all employees and families of Southwest Airlines and over 200 more companies across the United States. Since our inception, we have continued to maintain a rapid pace of growth throughout our four branches in TX and AZ! We now serve over 50,000 members nationwide and were still growing! Our members enjoy the most elite financial services and the best member service around! Learn more about us on our website:
www.swacu.org/careers
