Flight attendant

Department : Inflight

Inflight

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth.

Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description : Job Summary

Job Summary

The People of Southwest Airlines come together to deliver on our Purpose, which is to connect People to what's important in their lives through friendly, reliable, and low-cost air travel.

The Supervisor Flight Attendants invest in the future of Southwest's People in their support and evaluation of Southwest's Flight Attendants, focusing on the Oakland (OAK ) Inflight Base.

This role will be responsible for evaluating and documenting Flight Attendant job performance, enforcing work rules and Company policy, and ensuring Flight Attendants' professional standards are met.

This role will also serve as the main point of contact for Flight Attendants for their assigned station to support and answer questions directly related to the Flight Attendant role.

The Supervisor Flight Attendants is excited to bring their unique background to the Inflight Team, where they'll have the opportunity to drive the future of Southwest.

Additional details :

U.S. citizenship or current authorization to work in the U.S. is required , and no current or future work authorization sponsorship available.

Southwest Airlines is an Equal Opportunity Employer. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences.

Model the Southwest Way

Guide and lead Team Members using SWA talent management practices to coach, develop, and engage Employees

Adhere to Company values and competencies to foster a Culture of inclusion, recognition, and support of a safe work environment

Invest in Leadership and self-growth through participating in continuous learning and development

Responsibilities

Coach and counsel Flight Attendants which may include dealing with behavior, performance, and appearance issues

Maintain a working knowledge of the F / A Manual, Work & Conduct Rules, and Collective Bargaining Agreement

Attend all required Leadership annual training (i.e., Recurrent Training, Drug and Alcohol training, and any other training set by the Company or Leader)

Ensure compliance with all work rules and regulations

Ensure Flight Attendant recognition and awards programs are in place and follow up with anniversaries, external commendation letters, LUV reports, Kicktails, On The Spot, and all other special recognition awards

Conduct i360 / Flight Attendant Boarding Performance assessments (some require late night travel), and visits to liaison with Leaders and Employees in assigned Southwest served cities

Qualify and maintain all the active requirements of a Southwest Airlines Flight Attendant

Responsible for the data entry of Flight Attendant personal files

May perform other job duties as directed by Employee's Leaders

Knowledge, Skills and Abilities

Knowledge of the principles and processes for providing Customer and personal services which may include conducting Customer needs assessment, meeting quality standards for services, and evaluating Customer Satisfaction

Knowledge of administrative and clerical procedures and systems such as processing words, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology

Knowledge of the business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources

Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar

Skilled in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems

Skilled in understanding the implications of new information for both current and future problem-solving and decision-making

Ability to apply general rules to specific problems to produce answers that make sense

Ability to shift back and forth between two or more activities or sources of information

Education

Required : High School Diploma or GED

Experience

• Fully functioning, broad knowledge in :
• Directly or indirectly leading teams or individuals
• Reading and interpreting Collective Bargaining Agreements and enforcing work rules
• Airline operations

Licensing / Certification

• Required : Must have or be able to gain and maintain Inflight Crew Qualification (SWA Flight Attendant Certification)
• Must meet all regulatory criteria to obtain and maintain a CREW badge designation; this position requires successful and continuous enrollment in Rap Back.

Physical Abilities

• Ability to perform work duties from limited space work station / desk / office area for extended periods of time
• Ability to communicate and interact with others in the English language to meet the demands of the job
• Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job

Other Qualifications

• Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
• Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
• Must be at least 18 years of age
• Must be able to comply with Company attendance standards as described in established guidelines

Pay & Benefits :

Competitive market salary from $80,350 per year to $89,300 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the Company.

Benefits you'll love :

• Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
• Up to a 9.3% 401(k) Company match, dollar for dollar, of your eligible pay, per paycheck
• Potential for annual ProfitSharing contribution toward retirement - when Southwest profits, you profit
• Explore more Benefits you'll love : https : / / careers.southwestair.com / benefits
• Pay amount doesn't guarantee employment for any particular period of time 401(k) match contributions are subject to the plan's vesting schedule and applicable IRS limits

ProfitSharing contributions are subject to plan's vesting schedule and are made at the discretion of the Company

Southwest Airlines is an Equal Opportunity Employer.

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Last updated : 2024-06-03

Salary : $80,350 - $89,300