What are the responsibilities and job description for the Ground Support Engineer position at Southwest Airlines?

Department : Ground Operations

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description :

Southwest Airlines promises to provide Employees with equal opportunity for learning and personal growth. The Ground Support Engineer is responsible for advising on both the preventative maintenance and technical improvement of aircraft ground support equipment (GSE). They'll develop and communicate technical recommendations to GSE Leadership for equipment issues and trends and will provide support to Mechanics in troubleshooting and providing corrective actions and repairs for equipment. The Ground Support Engineer is a detail-oriented thinker, who is ready to drive initiatives that result in safe, cost-effective, and dependable ground operations.

Additional Details

The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX headquarters facility during business hours.

U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.

Southwest Airlines is an Equal Opportunity Employer.We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences.

Responsibilities

Conduct research that tests or analyzes the feasibility, design, operation, or performance of equipment, components, or systems
Confer with engineers or other personnel to implement operating procedures, resolve system malfunctions, or provide technical information / updates
Design detailed technical reports including, but not limited to, schematic diagrams, drawings, and instructions, technical service bulletins, and procedure manuals
Develop or test models of alternate designs or processing methods to assess feasibility, sustainability, operating condition effects, potential new applications, or necessity of modification
Disseminate knowledge of equipment modifications by developing and facilitating on-site training to ensure the proper execution of new procedures
Investigate equipment failures or difficulties to diagnose faulty operation and recommend remedial actions
Read and interpret blueprints, technical drawings, schematics, or computer-generated reports
Recommend equipment improvements by providing subject matter expertise and initiating creative solutions while working under safety-driven time constraints to increase efficiency and reliability
May perform other job duties as directed by Employee's Leaders

Knowledge, Skills and Abilities

Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models

Knowledge of the practical application of engineering science and technology including applying principles, techniques, procedures, and equipment to the design and production of various goods and services

Knowledge of machines and tools, including their designs, uses, repair, and maintenance

Skilled in Microsoft Office Suite, IBM Notes, Microsoft Exchange Server, AutoCAD, SolidWorks, etc.

Ability to identify complex problems and reviewing related information to develop and evaluate options and implement solutions

Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems through root cause analysis

Ability to teach others how to do something

Ability to apply general rules to specific problems to produce answers that make sense

Ability to tell or recognize when something is wrong or is likely to go wrong

Ability to quickly make sense of, combine, and organize information into meaningful patterns

Education

Required : High School Diploma or GED

Experience

Preferred : Electrical experience

Intermediate level experience, fully functioning broad knowledge in :

Engineering science and technology including applying principles, techniques, procedures, and equipment to the design and production of various goods and services

Tools and machining practices, including their designs, uses, repair, and maintenance

Reading, understanding and creating electrical schematics, service bulletins and general instructions.

Root cause analysis and implementation

Licensing / Certification

N / A

Physical Abilities

Ability to perform work duties from [limited space work station / desk / office area] for extended periods of time

Ability to communicate and interact with others in the English language to meet the demands of the job

Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job

Ability to sit for long periods of time

Ability to write for long periods of time

Ability to lift and / or carry up to 10 lbs.

Other Qualifications

Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines

Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986

Must be at least 18 years of age

Must be able to comply with Company attendance standards as described in established guidelines

Pay & Benefits :

Competitive market salary from $86,850 per year to $96,500 per year

depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company.

Benefits you'll love :

Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)

Southwest will help fund your Retirement Savings Plan with Company contributions up to 9.3% of your eligible earnings

Potential for annual ProfitSharing contribution in the Southwest Retirement Savings Plan- when Southwest profits, you profit

Competitive health insurance for you and your eligible dependents (including pets)

Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment.

Explore more Benefits you'll love : https : / / careers.southwestair.com / benefits

Pay amount does not guarantee employment for any particular period of time.

401(k) match contributions are subject to Retirement Savings Plan vesting schedule and applicable IRS limits

ProfitSharing contributions are subject to Retirement Savings Plan vesting schedule and are made at the discretion of the Company.

Southwest Airlines is an Equal Opportunity Employer.

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Salary : $86,850 - $96,500

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