Sr Ground Support Consultant

Department : Ground Operations

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description :

All of Southwest's People come together to deliver on our Purpose; Connecting People to what's important in their lives through friendly, reliable, and low-cost air travel. Th is role supports the Ground Support Equipment (GSE) Team responsible for ensuring our ground support equipment is safe and reliable for employees. Additionally, this Consultant d elivers on our Purpose by leading the research and develop ment of solutions that advance the o verall strategic objectives of the department and enterprise. Some responsibilities include data and dashboarding, end-to-end data reporting, setting up data structures from 3rd party vendors, se t t ing data requirements, reviewing data in AWS, and transferring it from SQL to Alteryx to Tableau to build reports . The Senior Ground Support Consultant is a strong communicator with a proactive mindset who looks forward to lead ing impactful initiatives at Southwest.

Additional details :

The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX Headquarters facility during business hours.

U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.

Southwest Airlines is an Equal Opportunity Employer.We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences.

Responsibilities

Design, build, and maintain interactive dashboards or reports that provide real-time insights into key performance indicators (KPIs), operational metrics, staffing levels, financial outcomes, predictions, and trends; ensure data insights are presented in an actionable manner

Query complex data sets using AWS Redshift and SQL to develop operational models and analyses that provide insights into GSE performance and trends.

Extract, transform, structure and load (ETL) data from third-party sources through APIs using Python, Alteryx, and AWS ETL tools, ensuring data integrity, quality, and accessibility for further analysis

Build and maintain operational models to simulate scenarios, forecast performance, and assess potential risks and opportunities to support strategic decision-making.

Manage and lead cross-functional initiatives, facilitating meetings with key stakeholders across all levels to ensure alignment and project success.

Develop and implement statistical models to forecast performance, predict outcomes, and optimize resource allocation. Apply advanced techniques such as regression analysis, time-series forecasting, and Monte Carlo simulations to inform strategic decision-making.

Analyze operational and maintenance data to identify cost-saving opportunities. Use statistical insights to recommend changes that improve the Total Cost of Ownership (TCO) for key assets or resources.

Serve as a trusted advisor and thought leader within the organization, providing strategic insights and recommendations to optimize GSE operations.

Conduct scenario modeling and risk assessments to evaluate potential outcomes, inform mitigation strategies, and drive decisions that reduce downtime and operational risk.

Continuously evaluate and improve operational processes through data analysis and statistical insights, ensuring efficiency and effectiveness in day-to-day operations.

Clearly communicate project timelines, risks, issues, and key decisions to executives and senior management to ensure transparency and alignment.

May perform other job duties as directed by Employee's Leaders

Knowledge, Skills, and Abilities

Skilled and proficient in BI tools such as Tableau, and advanced skills with ETL tools like Alteryx.

Skilled and proficient with AWS Redshift, SQL, and querying large data sets

Skilled in using statistical tools such as Python, R, or SAS for advanced analysis and modeling

Ability to work with large datasets and conduct complex data transformations

Excellent analytical and problem-solving skills with attention to detail

Ability to communicate effectively with individuals and groups

Ability to translate complex data into actionable insights

Ability to assume a high level of responsibility and to provide direction in a cross-functional, team-oriented environment

Ability to work well under pressure while performing multiple concurrent tasks with frequent interruptions

Skilled in demonstrating initiative, entrepreneurialism, and creativity

Ability to view problems as an opportunity for improvement and demonstrate initiative

Ability to perform job functions independently with limited supervision

Education

Required : High School Diploma or GED

Experience

Expert-level experience, expansive and far-reaching knowledge in :

Asset lifecycle management and equipment reliability analysis.

Predictive maintenance strategies and machine learning models

Consulting, corporate strategy, technology, product, or service design

Meeting and workshop development and management, deck writing, storyboarding, inductive / deductive reasoning, interviewing, issue analysis, data analysis, process design, and change management

Preferred : Experience with Python, SQL, Alteryx, and Tableau

Licensing / Certification

N / A

Physical Abilities

Ability to perform work duties from [limited space work station / desk / office area] for extended periods of time

Ability to communicate and interact with others in the English language to meet the demands of the job

Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job

Ability to be or remain stationary in a forward and downward position

Must be able to remain in a stationary seated position for under 50% of the time

Must be able to remain in a stationary upright position for under 50% of the time

Ability to traverse from one location to another (does not include travel to / from work)

Other Qualifications

Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines

Must be a U.S. citizen or have the authorization to work in the United States as defined by the Immigration Reform Act of 1986

Must be at least 18 years of age

Must be able to comply with Company attendance standards as described in established guidelines

Pay & Benefits :

Competitive market salary from $122,200 per year to $135,800 per year

• depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company.

Benefits you'll love :

Southwest Airlines is an Equal Opportunity Employer.

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Salary : $122,200 - $135,800