What are the responsibilities and job description for the Station Admin Coordinator - BNA position at Southwest Airlines?
Department: Ground Operations
Our Company Promise
We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
Job Description:
The People of Southwest Airlines come together to deliver on our Purpose, which is to connect People to what’s important in their lives through friendly, reliable, and low-cost air travel. Our Station Administrat or serve s as a one-stop shop for the clerical needs of the Nashville (BNA) Station. The Station Administrator works at a computer workstation within the airport and assists in the coordination of New Hire onboarding processes . Additionally, this role manages access and distribution of materials from Ground Operations Leaders, including station keys, Southwest and airport badges, parking tags/cards, paychecks, communication and training materials, and more as required . The Station Administrator effectively communicates with the Ground Operations Teams, Leaders, and other workgroups to resolve many different inquiries and needs at once, while offering our Legendary Customer Service to our Internal and External Customers.
Additional details:
A role that includes working assigned shifts based on seniority. Shifts can include early mornings, late evenings, weekends, and holidays.
U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.
Southwest Airlines is an Equal Opportunity Employer. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences.
Responsibilities
Provides friendly service and maintains positive relationships with all internal and external Customers to resolve questions, discrepancies and procedural problems within established timeframes
Develop and maintain understanding of Ground Operations and effective relationships with Ground Ops partner departments
General clerical tasks such as filing, distribution of miscellaneous items/documents, answering phones, mail processing, etc.
Responsible for station financials including verification of monies received from Station Sales, preparation of bank deposits, reconciliation and maintenance of petties, etc.
Processes, verifies, balances and reconcile expense reports, invoices and Leader's purchasing card as needed to prepare for accounts payable. Audits and provides balancing report to Leader weekly or as needed
Order, maintain, distribute and audit all accountable documents
Prepare and process station level pass requests
Maintenance of station and staff phone lists, org charts, conference room schedules, etc.
Responsible for maintaining the integrity of confidential, proprietary, and sensitive Company and personal information, including Employee files to ensure compliance with company guidelines, support planning decisions, engage stakeholders, and deliver on department goals and requirements
Maintains and archives historical records by documenting changes and revisions to materials such as memos, project files, presentations, spreadsheets, etc.
Serves as primary resource for ensuring Internal Customer Care notifications are completed
Disseminates correspondence and information as required through Company email and board mail
Procurement and distribution of Station supplies
Miscellaneous station duties such as coordination of station keys, badge distribution, parking administration, etc.
Responsible for supporting cross-departmental projects/initiatives via communication and meeting coordination, preparation and organization of meeting materials, schedule preparation and distribution, document preparation, timeline and time frame documentation, luncheon planning, events, etc.
Prepares and coordinates detailed special, real time and recurring reporting for operational and non-operational procedures to evaluate status, company processes, etc.
May perform other job duties as directed by Employee's Leaders
Knowledge, Skills and Abilities
Demonstrates experience using Microsoft Office products - Word, PowerPoint, Outlook, and Excel proficiency required
Demonstrates the ability to deliver high quality results when contributing as an individual or member of a Team, including when under tight time constraints and/or while dealing with competing priorities
Self-motivated with the ability to work with minimal direct supervision
Demonstrates good judgement when given confidential/sensitive information
Able to assist in the definition of problems/challenges using various techniques to support realistic solutions, such as influencing strategies
Able to support assignments/projects which are owned cross-departmentally
Exhibits the ability to listen actively and attentively, take notes, and organize meeting materials
Comfortable and articulate delivering formal communication, written and verbal, to various levels of the organization including Customers, subject matter experts, and Leaders
Ability to organize and balance multiple concurrent tasks/assignments while maintaining a high degree of accuracy, attention to detail, and timely delivery
Ability to plan and support special events such as luncheons, meetings, etc.
Effectively follows Leadership direction
Education
Required: High School Diploma or GED
Experience
Required: 1 years of relevant work experience
Preferred: Administrative experience
Licensing/Certification
Must be able to obtain a SIDA badge and meet all local airport requirements
Physical Abilities
Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time
Ability to communicate and interact with others in the English language to meet the demands of the job
Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
Ability to lift 30lbs
Other Qualifications
Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
Must be at least 18 years of age
Must be able to comply with Company attendance standards as described in established guidelines
Pay & Benefits:
Pay of $23.32 to $25.91 per hour*. Additional pay opportunities for Company authorized work beyond part time or full time schedule.
Benefits you’ll love:
Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
Southwest will help fund your Retirement Savings Plan with Company contributions up to 9.3% of your eligible earnings**
Potential for annual ProfitSharing contribution in the Southwest Retirement Savings Plan- when Southwest profits, you profit***
Competitive health insurance for you and your eligible dependents (including pets)
Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment.
Explore more Benefits you’ll love: https://careers.southwestair.com/benefits
***ProfitSharing contributions are subject to Retirement Savings Plan vesting schedule and are made at the discretion of the Company.
Southwest Airlines is an Equal Opportunity Employer.
Please print/save this job description because it won't be available after you apply.
Job Posting End Date
04/25/2025
Our Company Promise
We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
Job Description:
The People of Southwest Airlines come together to deliver on our Purpose, which is to connect People to what’s important in their lives through friendly, reliable, and low-cost air travel. Our Station Administrat or serve s as a one-stop shop for the clerical needs of the Nashville (BNA) Station. The Station Administrator works at a computer workstation within the airport and assists in the coordination of New Hire onboarding processes . Additionally, this role manages access and distribution of materials from Ground Operations Leaders, including station keys, Southwest and airport badges, parking tags/cards, paychecks, communication and training materials, and more as required . The Station Administrator effectively communicates with the Ground Operations Teams, Leaders, and other workgroups to resolve many different inquiries and needs at once, while offering our Legendary Customer Service to our Internal and External Customers.
Additional details:
A role that includes working assigned shifts based on seniority. Shifts can include early mornings, late evenings, weekends, and holidays.
U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.
Southwest Airlines is an Equal Opportunity Employer. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences.
Responsibilities
Provides friendly service and maintains positive relationships with all internal and external Customers to resolve questions, discrepancies and procedural problems within established timeframes
Develop and maintain understanding of Ground Operations and effective relationships with Ground Ops partner departments
General clerical tasks such as filing, distribution of miscellaneous items/documents, answering phones, mail processing, etc.
Responsible for station financials including verification of monies received from Station Sales, preparation of bank deposits, reconciliation and maintenance of petties, etc.
Processes, verifies, balances and reconcile expense reports, invoices and Leader's purchasing card as needed to prepare for accounts payable. Audits and provides balancing report to Leader weekly or as needed
Order, maintain, distribute and audit all accountable documents
Prepare and process station level pass requests
Maintenance of station and staff phone lists, org charts, conference room schedules, etc.
Responsible for maintaining the integrity of confidential, proprietary, and sensitive Company and personal information, including Employee files to ensure compliance with company guidelines, support planning decisions, engage stakeholders, and deliver on department goals and requirements
Maintains and archives historical records by documenting changes and revisions to materials such as memos, project files, presentations, spreadsheets, etc.
Serves as primary resource for ensuring Internal Customer Care notifications are completed
Disseminates correspondence and information as required through Company email and board mail
Procurement and distribution of Station supplies
Miscellaneous station duties such as coordination of station keys, badge distribution, parking administration, etc.
Responsible for supporting cross-departmental projects/initiatives via communication and meeting coordination, preparation and organization of meeting materials, schedule preparation and distribution, document preparation, timeline and time frame documentation, luncheon planning, events, etc.
Prepares and coordinates detailed special, real time and recurring reporting for operational and non-operational procedures to evaluate status, company processes, etc.
May perform other job duties as directed by Employee's Leaders
Knowledge, Skills and Abilities
Demonstrates experience using Microsoft Office products - Word, PowerPoint, Outlook, and Excel proficiency required
Demonstrates the ability to deliver high quality results when contributing as an individual or member of a Team, including when under tight time constraints and/or while dealing with competing priorities
Self-motivated with the ability to work with minimal direct supervision
Demonstrates good judgement when given confidential/sensitive information
Able to assist in the definition of problems/challenges using various techniques to support realistic solutions, such as influencing strategies
Able to support assignments/projects which are owned cross-departmentally
Exhibits the ability to listen actively and attentively, take notes, and organize meeting materials
Comfortable and articulate delivering formal communication, written and verbal, to various levels of the organization including Customers, subject matter experts, and Leaders
Ability to organize and balance multiple concurrent tasks/assignments while maintaining a high degree of accuracy, attention to detail, and timely delivery
Ability to plan and support special events such as luncheons, meetings, etc.
Effectively follows Leadership direction
Education
Required: High School Diploma or GED
Experience
Required: 1 years of relevant work experience
Preferred: Administrative experience
Licensing/Certification
Must be able to obtain a SIDA badge and meet all local airport requirements
Physical Abilities
Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time
Ability to communicate and interact with others in the English language to meet the demands of the job
Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
Ability to lift 30lbs
Other Qualifications
Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
Must be at least 18 years of age
Must be able to comply with Company attendance standards as described in established guidelines
Pay & Benefits:
Pay of $23.32 to $25.91 per hour*. Additional pay opportunities for Company authorized work beyond part time or full time schedule.
Benefits you’ll love:
Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
Southwest will help fund your Retirement Savings Plan with Company contributions up to 9.3% of your eligible earnings**
Potential for annual ProfitSharing contribution in the Southwest Retirement Savings Plan- when Southwest profits, you profit***
Competitive health insurance for you and your eligible dependents (including pets)
Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment.
Explore more Benefits you’ll love: https://careers.southwestair.com/benefits
- Pay amount does not guarantee employment for any particular period of time.
***ProfitSharing contributions are subject to Retirement Savings Plan vesting schedule and are made at the discretion of the Company.
Southwest Airlines is an Equal Opportunity Employer.
Please print/save this job description because it won't be available after you apply.
Job Posting End Date
04/25/2025
Salary : $23 - $26
