Engagement Specialist - Office Assistant, FT (MCOT - Mobile Crisis On-Call Team)

This position requires excellent computer skills, especially working with spreadsheets and data analytics. Applicant must possess a strong ability to understand data and compile it in accurate formats to meet state reporting and billing guidelines. This position works collaboratively to support mobile crisis team members and the division mission. Position is scheduled to work Monday through Friday from 9am to 6pm with flexibility to provide backup crisis case management to bolster the team and division goals.

GENERAL PURPOSE

Performs a variety of complex secretarial, clerical and records maintenance duties as needed to expedite the delivery of services and programs provided through and coordinated by the mental health department. Performs routine data analytics, reporting, billing and communication duties as needed along with providing back up crisis case management.

SUPERVISION RECEIVED:

Works under the direct supervision of the Program Manager.

SUPERVISION EXERCISED

Supervises the completion and accuracy of MCOT documentation and billing of services.

PERFORMANCE EXPECTATIONS

1. Exemplifies the organizational values of Performance, Innovation, and Excellence (PIE)

2. Operates personal computer equipment to utilize various word and data processing programs as needed to type departmental records, technical and/or statistical reports, file information, and general correspondence

3. Receives and responds to routine and non-technical questions; directs specific and technical questions to appropriate staff member

4. Maintains records, files, indexes and books according to established methods and procedures; compiles and tabulates data for records and reports; keeps books requiring ledger entries related to petty cash account and program revenues; reviews account balances to assure current posting and accuracy

5. Petty cash- distribute funds, collect receipts, coordinate with accounting

6. MCOT Clinical note data

o Collects data

o Reviews notes to ensure billing compliance; verify client Medicaid status

7. Provide coaching on accurate coding for electronic health record documentation

8. Attend monthly MCOT meetings, meet with the State and other partners as needed, report information back to appropriate team(s)/team member(s)

9. Provide administrative/secretarial support to program manager including, but not limited to, updating MCOT policies and procedures, meeting agendas and minutes, etc.

10. Compiles data for records and reports and provides requested data and graphs to program manager for community trainings; may include creation of PowerPoint presentations of data

11. Coordinates scheduling, prepares agendas, and takes minutes for team meetings

12. Coordinate with Grant Manager on funding opportunities

13. Coordinates with MCOT Administrators and MCOT team

14. Quality Improvement coordinator for MCOT

15. Able to participate in meetings with agency initiatives and/or state partner initiatives

16. Operates personal computer terminal to utilize various work and data processing programs as needed to process departmental records, technical and/or statistical reports, file information and general correspondence

17. Coordinates care with other SBHC departments and community partners based on the needs of the client and HIPPA laws

18. Effectively deliver crisis stabilization services to individuals and families

19. Other duties as assigned

MINIMUM QUALIFICATIONS

1. Education and Experience:

A. High School Diploma or GED, plus two (2) years of specialized training including computer operation and data entry;

AND

B. Four (4) years of responsible clerical and secretarial experience;

OR

C. An equivalent combination of education and experience.

2. Required Knowledge, Skills, and Abilities

A. Working knowledge of

· General office maintenance and practices

· Recording and filing procedures and methodologies

· Operation of word processor terminal or typewriter

· Operation of standard office equipment

· Basic mathematics

· English standards, rules and practices related to written correspondence

· General writing, grammar, spelling, punctuation, etc

· Basic public relations

B.Ability to:

· Communicate effectively, verbally and in writing

· Perform basic mathematical calculations

· Operate standard office equipment

· Develop effective working relationships with supervisors, fellow employees and the public

· Work independently and manage work assignments in a high interpersonal contact environment

· Demonstrate maturity necessary in dealing with sensitive and confidential material

C. Skilled in:

· 10-key by touch

· Software programs, including Excel spreadsheets

· Ability to establish priorities

· Work independently and proceed with objectives without supervision

· Handle and resolve recurring problems

3. Special Qualifications

A. Type 50 wpm

B. Be proficient in Microsoft Office & Google Suite Programs

C. Maintain a valid Utah Driver’s License

D. Ability to become Peer Support Certified preferred

Job Type: Full-time

Pay: From $16.33 per hour

Expected hours: 40 per week

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• Monday to Friday

Work Location: In person

Salary : $16