Front Office Supervisor

Southwest Behavioral and Health Services is seeking a dedicated and empathetic Front Officer Supervisor who can help us fulfill our mission. “Delivering compassionate care to enhance lives and improve communities”. We are seeking someone who enjoys coordinating with people, ability solve problems, organized and excellent communication skills. Does this describe you? If so, you may be the person we are looking for to join our dynamic Flagstaff team!

Job Preview at a Glance:

Front Office Supervisor is responsible for the oversight of front office operations and staff, working to ensure an exceptional level of customer service is provided to internal and external staff. Reports to Program Director.

Location & Schedule:

This position is a Monday- Friday schedule, flexibility to work during clinic operating hours, reporting to our Flagstaff Outpatient Clinic.

Pay: Starting at $44,000 annually

Duties & Responsibilities:

• Provides direct supervision to front office staff (i.e. Front Office Representatives, Medical Assistants, CSERs, Drivers)

• Trains and evaluates front office staff, determining work assignment and schedules, adjusting clerical assignments to accommodate priority needs

• Assists in determining staffing needs and making hiring decisions

• Coordinates assigned activities with staff by scheduling work processes to ensure deadlines are met while maintaining and enhancing the quality of work

• Develops a training plan for each current and new employee

• Ensures staff has the tools and materials necessary to meet pre-established standards

• Manages and oversees daily work activities

• Monitors the quality and quantity of work produced

• Monitors adherence to/compliance with rules, policies, and procedures

• Recommends and implements goals and objectives of system and process improvements

• Establishes schedules and methods of office operations

• Ensures that employee payroll is approved accurately and in a timely manner

• Responsible for creating and maintaining spreadsheets and/or databases

• Works closely with Client Financial Services (CFS)to provide the necessary coordination and support, successfully interfacing with clinical program needs

• Resolves all CFS issues (enrollment, eligibility, etc.)

• Coordinates collection and deposit of clients' accounts, billing, assessment of fees, and intake procedures

• Maintains/monitors AHCCCS Outreach Eligibility log/reports in order to ensure accurate reporting of screenings, intakes, and renewals for the site

• Collects ATC (Access to Care) data and reports data to management in a timely and consistent manner

• Supervises the maintenance of financial records

• Submits/coordinates work orders with Purchasing/Facilities department

• Submits supply orders and tracks supply inventory in accordance with company policy and procedure

• Works with Information Systems (IS) to identify and resolve problems and concerns with software and equipment

• Ensures that a high level of customer service is provided to all internal and external customers

• Resolves consumer complaints in a timely and effective manner

• Works closely with the medical and behavioral health providers, site RN and MA staff to provide support, complaint resolution, triage of medically related phone calls and proper follow up as indicated

• Receives direction on a daily basis and works as team with the Front Office Representative’s, MA’s, Program Coordinator/Director, Director of Nursing and site staff

• May be expected to work at various SBH locations as required

• To ensure compliance & adequate services, additional job duties may be required to meet the needs of the program and or department.

Education & Qualifications:

• High School diploma or GED required.

• Two years of experience preferably in a behavioral health setting.

• Preferred completion of Medical Assistant program and Medical Certification highly preferred.

• Supervisory experience is highly preferred.

• Must have fingerprint clearance issued by the Arizona Department of Public Safety or be eligible to receive within eight (8) weeks of hire

• Knowledge of marketing principles and ability to establish/implement a system that ensures fee collection

Benefits:

• 3.3 weeks of PTO your 1st year of employment, with increased accruals after continued service!
• 10 paid holidays
• Low-cost medical, dental and vision insurance, short-term/long-term disability and life insurance for employees
• We will help you save for retirement – 40% company match up to a 10% deferral into your SB&H retirement account!
• Career Development – Benefit from our culture of internal promotion!
• We help you with your higher education goals – Reduce your tuition costs with our tuition reimbursement program & discount degree programs!
• Employee Assistance Program, Health & Wellness and much more!

About SB&H

Southwest Behavioral & Health Services is a large and growing, non-profit community-based provider of behavioral health services with locations throughout the Phoenix metropolitan area, rural Maricopa County, Gila, Pinal, Mohave, Coconino, and Yavapai Counties. We are a well-established voice in the community with more than 115 sites, over one thousand employees, and 40 years’ experience.

At Southwest Behavioral & Health Services, we believe in the power of Empowered Belonging — a culture where every individual’s unique perspectives, backgrounds, and experiences are welcomed and valued.

We’re committed to creating a workplace where unique perspectives are valued, personal journeys are respected, and every individual is empowered to bring their whole self to a shared mission of delivering compassionate, life-changing services to the communities we serve.

Through our Empowered Belonging program, we’re committed to:

• Voice & Visibility — ensuring every team member’s ideas, experiences, and contributions are recognized and heard.
• Fair Access — fostering openness and fairness in opportunities for growth, leadership, and advancement, while honoring the different journeys people take.
• Culture of Connection — building authentic, meaningful relationships across backgrounds, roles, and experiences, knowing that fresh perspectives strengthen our work.
• Learning & Growth — providing opportunities for ongoing development, empathy, and leadership that reflect the many experiences within our teams.
• Wellbeing & Safety — prioritizing the mental, emotional, and psychological safety of every person, recognizing that belonging means something different to each of us.

Where everyone belongs. Where everyone leads.

Join us in shaping a community where your difference makes a difference, and your impact is real.

To learn about Southwest Behavioral & Health Services mission, values and services please review our website at https://www.sbhservices.org/

SB&H is a drug-free workplace, drug screening required. Southwest Behavioral & Health Services is an Equal Employment Opportunity Employer. Southwest Behavioral & Health Services provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Experience

• 2 year(s): Medical Office Experience

Education

• High School or better

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.