IT Trainer

Southwest Behavioral and Health Services is seeking a dedicated IT Trainer who can help us fulfill our mission. “Delivering compassionate care to enhance lives and improve communities”. We are seeking someone who enjoys coordinating with people, ability solve problems, organized and excellent communication skills. Does this describe you? If so, you may be the person we are looking for to join our dynamic Clinical and Business Application team reporting to our Admin Building!  

Job Preview at a Glance:

IT Trainer will be part of the Clinical & Business Applications team to provide support for training and implementing the Electronic Health Record (EHR) and other IT systems. Will provide on-going training for EHR and other areas of Technical Support. 

Pay: Starting $60k

Location: This position is a hybrid position, reporting to the Administration building located on 3rd Street and Osborne Rd.

Duties & Responsibilities:

• In charge of all training for the EHR. Conducting training classes and organizing training for entire company.
• Design, develop, and maintain all training aids, training manuals, and employee communication.
• Participate in implementation team meeting providing insight and feedback to identify training needs.
• Conduct technical training needs assessment by collecting information pertaining to work procedures, work flow, and reports; understanding job-specific functions and tasks.
• Provide on-site support for newly hired medical staff to answer questions, and escalate bugs and issues to the Axiom support team as needed 
• Ability to host and facilitate trainings using Webex, Zoom, or Microsoft Teams as well as in a classroom or 1:1 
• Verify and track employee trainings.
• Be proactive in identifying new opportunities, solving problems, and prioritizing efforts.
• Participates in application go-lives and pilots.
• Take an analytical approach to navigating, investigating, and understanding how products work.
• Utilize current methodologies & techniques related to training & development.
• Participate with Axiom requirements gathering and development/support sessions.
• Attention to detail, follow up, and well-developed organizational skills.
• Create online video training content through the use of Camtasia or similar tools.
• Explain processes at a rudimentary level and with patience.
• Travels to sites as requested, including remote training and coaching for remote staff.
• Organize material and complete writing assignment according to set standards regarding order, clarity, conciseness, style, and terminology.
• Confer with Internal and external customers to establish technical specifications and to determine subject material to be developed for training and documentation.
• Research available training material and documentation to become familiar with available technology.
• Maintain and update Technical documentation for Company technical policies and procedures.
• Track internal customer issues to identify and resolve training needs.
• Maintains quality service by establishing and enforcing organization standards.
• Contributes to team effort by accomplishing related results as needed.
• Conducts training classes by presenting job-specific, company-specific, and generic software applications and personal computer classes. 

Education & Qualifications:

• Proven experience in conducting and developing training.
• Excellent communication and problem-solving skills to deal effectively with all levels of staff.
• Self-directed, detailed oriented, able to multi-task and demonstrate exceptional organizational skills.
• Ability to maintain a strong customer service and quality improvement focus.
• Skill in coordinating scheduling/activities.
• High School Diploma/ GED
• Bachelor Degree preferred.
• 2 years of experience in behavioral health/medical or related field.
• Proficiency using MS Office, including Power Point & Excel.
• Proficiency using video conferencing technologies and training platforms.

Benefits:

• 3.3 weeks of PTO your 1st year of employment, with increased accruals after continued service!
• 10 paid holidays
• Low-cost medical, dental and vision insurance, short-term/long-term disability and life insurance for employees
• We will help you save for retirement – 40% company match up to a 10% deferral into your SB&H retirement account!
• Career Development – Benefit from our culture of internal promotion!
• We help you with your higher education goals – Reduce your tuition costs with our tuition reimbursement program & discount degree programs!
• Employee Assistance Program, Health & Wellness and much more!

About SB&H

Southwest Behavioral & Health Services is a large and growing, non-profit community-based provider of behavioral health services with locations throughout the Phoenix metropolitan area, rural Maricopa County, Gila, Pinal, Mohave, Coconino, and Yavapai Counties. We are a well-established voice in the community with more than 115 sites, over one thousand employees, and 40 years’ experience.

At Southwest Behavioral & Health Services, we are deeply committed to Diversity, Equity, and Inclusion (DEI). We believe that fostering an inclusive and equitable environment for both our employees and the individuals we serve is essential to our mission. SB&H remains dedicated to creating a workplace where all team members feel valued, respected, and empowered, and where diverse perspectives are celebrated. We also strive to ensure that the communities we serve receive compassionate, culturally responsive care in a welcoming and affirming space. Our commitment to DEI is unwavering, and we will continue to build an organization that reflects these values in everything we do.

To learn about Southwest Behavioral & Health Services mission, values and services please review our website at https://www.sbhservices.org/

Mission and Values

Our teams are working hard to ensure our Mission and Values are continuously modeled throughout our organization and in all of our daily interactions.

Delivering compassionate care to enhance lives and improve communities.

• Compassion
• Integrity
• Quality
• Empowerment
• Innovation
• Trust

 SB&H is a drug-free workplace, drug screening required. Southwest Behavioral & Health Services is an Equal Employment Opportunity Employer. Southwest Behavioral & Health Services provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Salary : $60,000