What are the responsibilities and job description for the Customer Service Representative position at Southwest Financial of Alamogordo?
Job Summary
Southwest Financial of Alamogordo is seeking a dedicated and enthusiastic Customer Service Representative to join our team in our local office. In this role, you will be the first point of contact for our clients, providing exceptional support and assistance. Your primary responsibilities will include handling customer inquiries, resolving issues, and ensuring a positive experience for all customers. The ideal candidate will possess strong communication skills, a customer-focused attitude, and the ability to work in a fast-paced environment.
Responsibilities
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide accurate information regarding products and services to assist customers effectively.
- Handle outbound and inbound calls to follow up on customer issues.
- Maintain detailed records of customer interactions and transactions in our computerized system.
- Collaborate with team members to resolve complex customer issues and improve service delivery.
- Assist with data entry tasks as needed to ensure accurate customer information is maintained.
- Identify opportunities for upselling or cross-selling products based on customer needs.
- Daily cash handling skills are necessary for the position.
Requirements
- Previous experience in a customer service setting is required
- Strong verbal and written communication skills; proficiency in Spanish is a plus.
- Ability to type efficiently while engaging with customers over the phone or through chat.
- Familiarity with office software and computerized systems for data entry tasks.
- Excellent problem-solving skills with a focus on client satisfaction.
- Ability to handle multiple tasks simultaneously while maintaining attention to detail.
- A positive attitude and willingness to learn in a dynamic environment.
Job Type: Full-time
Pay: $13.00 - $15.00 per hour
Expected hours: 8 per week
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
- Day shift
Ability to Relocate:
- Alamogordo, NM: Relocate before starting work (Required)
Work Location: In person
Salary : $13 - $15