Manager, IT Infrastructure

POSITION DESCRIPTION

THE COMPANY

Onward Energy is an independent power platform that owns and operates over 7 GW of utility-scale wind, solar and natural gas generation projects across the U.S. Our Vision is to reliably power a sustainable future. Our Mission is that as North America’s premier independent power generator, we will deliver renewable and reliable power to our customers, opportunities to our employees, sustainable returns to the families who invest in us, and a better world to the next generation. Corporate Offices in Denver, New York and Charlotte, we are where renewable meets reliable. See www.onwardenergy.com for more information.

THE CHALLENGE

This position is responsible for the administration and support of the enterprise technical systems including, but not limited to servers and network equipment, operating systems, data storage, management systems and tools, communication and documentation, and data backup and recovery systems. Acts independently to proactively identify, protect, detect, respond, and recover from potential issues while troubleshooting complex problems to avoid costly service outages. Oversees development, maintenance, testing, and documentation of IT operations and maintenance procedures.

THE RESPONSIBILITIES

• Actively demonstrate engagement and take responsibility for exemplifying Onward Energy’s vision and core values.
• Maintain the highest standards of conduct and integrity in all dealings with or on behalf of the company at all levels inside and outside the organization.
• Lead and manage a dynamic team, fostering a collaborative and high-performance work environment to achieve organizational goals.
• Oversee and ensure the readiness of server, storage, high-availability, and other computer resources, management platforms and tools, backup and recovery systems, and cloud environment.
• Ensure the security, confidentiality, integrity, and accessibility of services and data storage systems.
• Manage the remediation of issues affecting security and compliance through configuration management, patching, updating, and documentation.
• Safeguard the integrity and conduct periodic testing of the company’s Business Systems Continuity Management and Disaster Recovery Plan.
• Lead and manage assigned system and service implementations and upgrade/refresh projects.
• Supervise the identification and resolution of hardware and software problems.
• Stay updated on industry trends and best practices and ensure the team is informed.
• Evaluate technology products and services as assigned and provide recommendations.
• Provide on-call/after-hours support; work remotely as required; travel on-demand, as needed.
• Maintain the highest standards of conduct and integrity in all dealings with or on behalf of the company at all levels inside and outside the organization.
• Oversee and enhance the IT documentation library, ensuring activities are recorded.
• Ensure detailed task completion notes (TCN) are maintained.
• Perform additional duties as assigned.

THE PROFILE TO SUCCEED

This position requires a bachelor’s degree in computer science, Information Technology, or a related field; an equivalent combination of education and experience may be substituted for this requirement.

• Proven managerial experience, including leading and developing a team, managing projects, and ensuring the successful completion of tasks.
• At least eight (8) years of systems administration experience, with respect to the following technologies and equipment:
• Microsoft Server administration and technical support; Dell PowerEdge server experience.
• Microsoft Azure cloud environments including Azure subscriptions, resource management, monitoring and optimization, security, backups, and automation
• Administering and supporting multi-site Active Directory 2016 and above, DNS, and DHCP.
• Administering and supporting Microsoft Exchange Online/Office 365.
• Backup technologies including Microsoft System Center Data Protection Manager.
• Microsoft Intune and System Center Configuration Manager (SCCM), including but not limited to patch management, software and update distribution, and hardware/software inventory.
• Administering Microsoft SQL Server installations, access, operations, and maintenance
• PowerShell scripting to automate common Microsoft technologies tasks.
• Workstation, laptop, and Windows OS operating system deployment support; Microsoft Surface experience a plus.
• VOIP/telephony systems; Microsoft Teams a plus
• Firewall technologies including Check Point Next Generation Firewall a plus.
• Experience with NERC CIP and NIST compliance controls and standards, or other regulatory controls preferred.
• Energy industry experience preferred, working in both corporate data center and field OT environments.
• An ITIL Foundation certificate is a plus.
• Multiple current, or recently expired, certifications from CompTIA, Microsoft, CheckPoint, Cisco, Dell, or other prominent technology vendors are preferred.

THE PHYSICAL REQUIREMENTS

Must be able to accomplish physical requirements with or without reasonable accommodation.

• Ability to stand, walk, talk, hear, and close and distance vision capability.
• Ability to sit, climb or balance, stoop, kneel, and/or crouch.
• Ability to lift and/or move up to 10 pounds.
• Ability to travel up to 10%.

THE TEAM

Onward Energy team is comprised of industry professionals who embrace our values of accountability, adaptability, collaboration, and excellence. At Onward Energy, we seek to find solutions rather than assign blame.

THE WORK ENVIRONMENT

The position functions in a smoke and vaping free professional office environment. The role routinely utilizes standard office equipment such as laptop computer, phone, and scanner/photocopier.

THE TOTAL REWARDS

Onward Energy total rewards philosophy is motivated by a key tenet of People First, and offers employees a comprehensive total rewards package which includes market competitive compensation, health, life insurance, and retirement savings benefits.

If you require an accommodation for any part of the employment process due to a disability to Recruiting@onwardenergy.com.

EEO STATEMENT:

Onward Energy is an Affirmative Action Employer, Females/Minority/Veterans/Disabled/Sexual Orientation/Gender Identity.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.