What are the responsibilities and job description for the Service Advisor position at SouthWest GMC LLC?
Service Advisor
Location: Lawton, OK, 73505
Skills: Service Advisor
We are seeking a highly motivated and experienced Service Advisor to join our team in Lawton, OK. The Service Advisor will be responsible for providing exceptional customer service and support to our clients. The ideal candidate will have a strong background in automotive service and repair, excellent communication skills, and a passion for delivering outstanding customer service.
Responsibilities:
- Greet customers and provide them with information on available services
- Assist customers in scheduling service appointments
- Provide accurate estimates for service and repair work
- Communicate with customers throughout the service process, providing updates and recommendations as needed
- Ensure that all service work is completed on time and to the highest quality standards
- Handle customer complaints and concerns in a professional and timely manner
- Maintain accurate records of all service work performed
- Work closely with service technicians to ensure that all work is completed efficiently and effectively
Requirements:
- High school diploma or equivalent
- Previous experience as a Service Advisor in an automotive service environment
- Excellent communication and customer service skills
- Strong organizational and time management skills
- Ability to work in a fast-paced environment
- Proficient in Microsoft Office and other computer applications
- Valid driver's license
