What are the responsibilities and job description for the Patient Financial Services Representative position at Southwest Health?
Patient Financial Services Representative
Posting Date
February 18, 2025
Requirements
- High school diploma, GED, or equivalent
- Minimum of one to two years of experience with health insurance
- Proficiency with Microsoft Excel, including the ability to create daily and monthly logs and summary reports, insert simple formulas and manipulate the design and appearance of worksheets required.
Work Hours
- We are seeking a full-time (40 hours/ week) Patient Financial Services Representative to work weekdays in our Business Office.
Job Summary
The Patient Financial Services Representative serves as the primary liaison between patients and insurance companies. They ensure primary and secondary claims are submitted timely and received by insurance company. They also appeal appropriately and work to find root cause of denials. The Patient Financial Services Representative thinks outside of the box to find solutions to payment problems. They are familiar with payer guidelines and rules and are able to train other staff in correct practices by payer. They also understand general contract guidelines by payer and analyze credit balances to ensure accurate and timely refunding to appropriate parties. The Patient Financial Services Representative facilitates timely payment, identifies overdue accounts, takes required actions, and maintains complete and accurate patient accounting records. They are familiar with and assist patients in all facility programs designed to help resolve their balance in a timely manner. Additionally, they accurately recommend accounts for collections and maintain high level of customer satisfaction.
Contact Information
Southwest Health
Attn: Human Resources
1400 Eastside Rd
Platteville, WI 53818
Phone: (608) 342-0998
Email: hr@southwesthealth.org
Fax: (608) 342-5015
We believe that together we can change lives, and we anticipate your life will change in the process. If you aspire to help others find hope and live better, we invite you to submit your application below.
Benefits
Southwest Health is truly an outstanding place to work. A full benefit package is available for employees working 20 hours/week or greater which includes: Health, Dental, Vision and Life insurance. Also available are long and short term disability, cell phone discount, flexible spending plan, paid time off, retirement plan with an employer contribution, fitness membership discount as well as use of exercise equipment at the facility.
Southwest Health prohibits discrimination against its customers, employees, and applicants for employment on the bases of race, color, national origin, age, disability, sex, gender identity, religion, reprisal, and where applicable, political beliefs, marital status, familial or parental status, sexual orientation, or all or part of an individual’s income is derived from any public assistance program, or protected genetic information in employment or in any program or activity conducted or funded by Southwest Health.
