What are the responsibilities and job description for the Southwest JCB - Field Service Technician position at SOUTHWEST JCB?
As a Field Service Technician forSouthwest JCB, you will be an integral service department member in a customer facing position. The positions primary focus is to perform quality preventative maintenance activities, diagnose and troubleshoot assigned equipment to determine if field repairs or shop repairs are appropriate, and complete field repairs through the teardown and reassembly of major systems along with component and part replacement, all while providing the highest level of customer service and satisfaction. The field service technician will diagnose and repair various JCB and non JCB equipment in the field whether at customer facilities or jobsites, with a focus on strong communication of resolutions, and completing all required internal documentation. In addition and at times, the field service technician will work in a shop environment to perform various inspections, new machine preparation procedures, installation of attachments on machines, and machine movements on the yard. JCB North America offers various machine specific online pre-requisite modules and both virtual and in person training opportunities that field service technicians are expected to complete in order to advance their skill sets, pay scale, and careers with Southwest JCB.
Responsibilities :
The following responsibilities are a general guideline and not intended to be an exhaustive list of the full scope of responsibilities. Duties and responsibilities are subject to change based on business needs and at managements discretion.
- Work out of a field service truck in various environmental conditions on various JCB and non JCB machines as assigned
- Troubleshoot machines & systems assigned for completion to verify condition, failure mode, and recommended repairs, trace problems to root cause
- Diagnose and repair equipment and components, including fuel systems, hydraulic systems, aftertreatment systems, electrical systems, drive trains, transmissions, and diesel engines
- Properly request required parts to get the repair fixed the first time correctly
- Perform routine and preventative maintenance on JCB equipment in a field environment as directed, following outlined procedures and completion of proper documentation
- Using company provided IT hardware, properly document various processes for compliance with JCBNA warranty, best practices, and SWJCB work flows
- Complete Tech Web inquiries with JCBNA tech support, use OEM specific tooling or diagnostic platforms, and all other resources to complete assigned work
- Communicate the progress of repairs with the Service Manager and the customer to ensure top customer satisfaction.
- At times, provide in person or over the phone walk throughs and descriptions of problems to customers
- Use of company vehicles and special tooling properly, including maintaining all company-owned assets in a clean and safe manner
- Become proficient with all electronic systems, portals, tooling, and diagnostic resources to be effective in the role
- Completing all paperwork promptly, including work orders, parts orders, timecards, etc.
- Account for 75% or greater time on duty against work orders or warranty claims
- Adhere to all company policies and procedures
- Other duties and projects as assigned by direct management
Qualifications
Education / Additional Requirements :
We value our Associates and offer competitive wages with great benefits such as :
Wage Range : D.O.E. $22.00 $50.00
Salary : $22 - $50
