Operations Digital Analyst

Job Summary:

The Operations Digital Analyst will serve as a liaison between the Unaccompanied Minor Division teams and the Digital Transformation Office (DTO), supporting the integration of digital technologies into our daily operations. Operations Digital Analyst will play a vital role in promoting a culture of digital innovation, facilitating change management, and ensuring effective communication between teams. This role will work in collaboration with the Digital Transformation Office (DTO) team to manage and execute an Unaccompanied Minors Division-wide data-driven agenda by examining the performance of program operations, analyzing key performance indicators, and surfacing insights for various audiences to provide tools for everyday decision-making needs and operational efficiency. In addition, the Operations Digital Analyst will actively develop the analytics community at SWK by coaching others internally and participating in external events.

Essential Functions:

• Collaborate with the Digital Transformation Office (DTO) to understand and communicate digital strategies, initiatives, and tools to the Business Operations team.
• Provide hands-on support and guidance to team members in adopting and utilizing digital technologies effectively.
• Act as a change agent by fostering a positive attitude towards digital transformation within the Unaccompanied Minors Division.
• Develop and implement strategies to facilitate the adaptation of new digital processes and technologies.
• Conduct training sessions and workshops to enhance digital literacy within the Unaccompanied Minors Division team.
• Create and maintain training materials, documentation, and resources to support ongoing learning and development.
• Serve as a bridge between the Unaccompanied Minors Division team and the Digital Transformation Office (DTO), ensuring clear and effective communication.
• Foster collaboration and information sharing related to digital initiatives across the Unaccompanied Minors Division Team.
• Gather feedback from team members on digital tools and processes and provide insights to the Digital Transformation Office (DTO) for continuous improvement.
• Identify opportunities for streamlining operations through digital solutions and contribute to the development of new initiatives.
• Maintain, audit, and monitor current data systems – Efforts to Outcomes, Point Click Care, Tableau ServiceNow, Oracle, and/or other data systems – in accordance with applicable guidelines.

Other Functions:

• Provide interactive workshops and live training initiatives to provide guidelines on access, data analysis, and visualization to internal staff, as needed.
• Develop and maintain project plans for new data and analytics projects and proactively manage timelines.
• Other duties as assigned by supervisor.

Qualifications and Requirements:

• Bachelor’s degree in information technology, business, or data analytics, and/or four (4) years of experience in a related field.
• Data system Efforts to Outcomes, Tableau, ServiceNow, Point Click Care, experience preferred.
• Strong oral and written communication skills with the ability to communicate technical and non-technical concepts to peers, customers, and management.
• Solid organizational skills, including attention to detail and multitasking skills.
• Ability to work independently with minimal supervision.
• Capable of making effective and timely decisions.
• Bilingual (Spanish) Preferred.

Physical Demands:

Must be able to drive and travel, as needed. Other requirements include daily use of various office equipment, frequent typing and writing, bending, twisting, stooping, climbing upstairs and lifting to 15 lbs. items that may be required to complete tasks. Must be able to read, write, and communicate verbally and in writing to express and exchange ideas.

Work Environment:

General office environment with moderate noise. This position is mostly sedentary, involves sitting most of the time, but  may involve walking or standing for brief periods. A busy environment with many unscheduled interruptions.  Frequent computer uses at a workstation for extended periods. Public contact position requiring appropriate business apparel.