What are the responsibilities and job description for the Service Administration Coordinator position at SOUTHWEST MATERIAL HANDLING INC?
Job Details
Description
Title: Service Administration Coordinator Job Type: FT Hourly Non-Exempt
Department: Administration Location: Mira Loma, CA
Supervisor: Service Manager
SUMMARY
As the Service Administrative Coordinator, you will support and drive all administrative/operational functional service areas daily. This position is also responsible for the successful operation of the Toyota Portal, preventative maintenance contracts, warranties, and complete maintenance activities.
Responsibilities:
The following responsibilities are a general guideline and not intended to be an exhaustive list of the full scope of responsibilities. Duties and responsibilities are subject to change based on business needs and at management's discretion.
- Responsible for full maintenance activities, including new/canceled contracts, TCF (Toyota Commercial Finance), FM (Full Maintenance) reconciliation, and FM overtime billing
- Enters contracts to start cycle billing
- Maintains PM contracts, including new/canceled PM contracts, PM technician/zone assignments, and fleet PM assignment
- Manages all warranty functions, including submission, field campaigns, statement reconciliation, and other warranty brands
- Manages Toyota portal by processing precise invoicing/billing documents for submission and reviews statement reconciliation for accuracy
Qualifications
Education/Additional Requirements:
The ideal candidate will have a demonstrated passion for customer service, strong organizational skills, and a desire for continued growth within the role. Must be dependable and reliable in addition to:
- 3 to 5 years of experience with heavy administrative duties and customer service.
- High School Diploma or G.E.D required; some college preferred
- Ability to multi task effectively
- Strong attention to detail and ability to problem solve
- Ability to meet processing deadlines and prioritize work
- Strong organizational skills and the ability to be resourceful
- Proficient with Outlook, MS Word and Excel and the ability to learn internal systems
- Excellent communication skills (written and oral)
- Ability to work in a fast paced environment
- Excellent customer service skills
We value our Associates and offer competitive wages with great benefits such as:
- Medical, dental and vision insurance
- Short- and long-term disability coverage (employer sponsored)
- Basic Life insurance (employer sponsored)
- Voluntary Life insurance
- Flexible spending accounts
- 401k with a company match of 50% of your contribution (up to 6% of your current salary)
- Career development opportunities
- And much, much more!
Salary : $21 - $27
