What are the responsibilities and job description for the Service Writer Job at Southwest Material Handling in Las Vegas position at Southwest Material Handling?
Summary
As the Service Writer, you are be responsible for providing accurate and timely quotes for shop and field estimates to ensure high profitability and increased revenue for internal and external clients. Ensuring the full utilization of all resources to research applicable parts, pricing, and availability with a focus on providing an excellent customer experience.
Responsibilities :
The following responsibilities are a general guideline and not intended to be an exhaustive list of the full scope of responsibilities. Duties and responsibilities are subject to change based on business needs and at managements discretion.
Receive and research part numbers, labor hours, and pricing for needed service quotes for external and internal customers
Communicate directly with clients to obtain estimate approval and escalate internally as needed
Provide status updates internally to all vested parties
Generate and complete purchase order requests for estimates
Track and manage service quotes to completion
Primary contact for receiving customer service quote requests
Create positive working relationships with internal departments such as Service Support Teams to ensure a high level of customer satisfaction
Cross train and support needed coverage for Parts. Service Team and Inbound Calls
Qualifications
Qualifications
High School graduate with college courses in business administration preferred
2 years administrative experience
Demonstrated organizational and time management skills
Proficiency with MSWord, Outlook, and Excel
Proven ability to accomplish goals and meet deadlines
Ability to communicate clearly verbally and written
Customer service attitude and aptitude
