Receptionist In Butte

Open until filled. Salary DOE

To learn more and to apply online, visit https://www.swmcfcu.org/about-us/careers.html

Job Summary:

Under general supervision of Management, but in accordance with established policies and procedures, the Administrative Assistant/Receptionist is responsible for projecting a positive image as a representative of the credit union in greeting visitors, guests and members. In performing customer reception activities will coordinate and direct lobby/phone traffic while providing prompt, professional and accurate assistance to members. This position will perform a variety of duties within the credit union while providing confidential, professional, administrative and clerical support to the Credit Union management. Courses and/or training may be required.

Essential Duties and Responsibilities and Expectations:

Include the following, other duties may be assigned.

• Answer incoming telephone calls, maintain positive demeanor, ensure phone coverage, determines purpose of calls, and forward calls to appropriate personnel or department; perform telephone transfers for members as needed.
• Provide information to callers; respond to all telephone inquiries about rates, services, loans, checking accounts, hours of business, etc., while complying with disclosure requirements, regulations and consumer privacy policies.
• Maintain a professional manner when greeting visitors, members/potential members to establish rapport, determine nature of their business, and announce visitors to appropriate personnel.
• Ensure knowledge of staff movements in and out of the building, monitor visitor access and maintain security awareness
• Provide general administrative and clerical support
• Receive and accurately sort mail and deliveries; and deliver all incoming mail to the proper recipient, prepare all outgoing mail and ensure mail is stamped correctly and is picked up by the mail service. This includes UPS, Fed Ex and certified mail.
• Tidy and maintain the reception area
• Fulfill branch requests for posters and in branch material, coordinate printing in support of credit union goals and events.
• Primary back up for Teller line when staff shortage occurs
• Assists in coordination of supply orders
• Promote usage of Credit Union products and services
• Coordinate with other departments and refer members to departments/personnel providing specialized services as necessary.
• Maintain an up-to-date and comprehensive knowledge on all Credit Union related policies, procedures, rules and regulations, including but not limited to Bank Secrecy Act, Fair Lending, Know Your Member, robbery, safety and security procedures.
• Follow all credit union policies and procedures; adheres to State and Federal Banking regulations.
• Represent the credit union in a positive and professional manner with all people including fellow employees, members, management, board members and outside vendors.
• Attends and participates in meetings as required.
• Completes required courses as assigned for ongoing compliance and continuing education.
• May be requested to travel to other branches, or facilities.
• Report to work on time each scheduled day.

Job Type: Full-time

Pay: $13.00 - $16.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Work Location: In person

Salary : $13 - $16