What are the responsibilities and job description for the Care Manager position at Southwest Montana Community Health Center?
- Full-time, benefits-eligible
- FLSA Non-exempt
- Wage DOE
Following the mission and vision of SWMTCHC, and under the direction of the Director of Behavioral Health and Lead Care Manager, the Care Manager is responsible for assessing every patient in the identified panel for Social Drivers of Care and providing patients with referrals and access to the identified needs to support the patient, their primary care team, and improve overall health outcomes. This is a high-paced environment that requires compassion for others and a desire to make a difference in the lives of our patients through developing a trusting, helping relationship as the primary point of contact for the patient panel.
Position Requirements
Education: Degree in social work, public health, human services, or related field preferred. Experience in these fields may be considered in lieu of education.
Experience: Prior experience in a healthcare setting or care/case management role preferred. Experience preferred serving a diverse population including those who are vulnerable and/or may have high needs.
Essential Functions, Roles, Requirements, And Responsibilities
- Must be a solution-focused and enjoy working with people from all socio-economic backgrounds
- Proactive, self-starter, cooperative
- Able to meet deadlines and prioritize multiple tasks
- Provide “in the moment,” detailed communication with the patient and their care team
- Operates a computer system and related software efficiently
- Possess and apply the customer service skills necessary to effectively address the needs of the patients, regardless of special needs or considerations
- Perform duties with compassion and professionalism
- Knowledge of Motivational Interviewing and Maslow’s Hierarchy of Needs
- Willing to learn new skills and accept new challenges
- Follow SWMTCHC’s established policies and procedures
- Impeccable attendance and punctuality
- Believes and practices the Mission and Vision of the Southwest Montana Community Health Center
- Serves as the primary point of contact for individuals in the identified patient panel
- Maintain regular contact with patients according to their needs, communicate patient needs to the care team, and document appropriately in the medical record within established timelines
- Outreach patients according to healthcare needs
- Assist with outside and internal referrals to services
- Develop and maintain positive relationships with patients
- Assess barriers to patient care using Social Drivers of Health screening tool and provide services to address barriers to improve health and wellbeing of the patient population
- Schedule appointments, assist with paperwork, and make referrals both internally and externally for patients
- Within the Care Management Department, there are several specialty areas that could be assigned such as: Lead, Healthcare for the Homeless, Pediatrics, Mobile Van, etc.
- Ability to embrace and learn new technology
- Ability to become proficient in the use of clinic-specific software programs including EPIC
- Ability to assess importance and prioritize tasks
- Basic understanding of Motivational Interviewing and the importance of addressing Social Drivers of Health
- Ability to exercise good independent judgment and recognize when to seek help
- Interpersonal Self-Awareness – the ability to recognize the emotions and perspectives of others
- Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
- Speaking — Talking to others to convey information effectively
- Reading Comprehension — Understanding written sentences and paragraphs in work-related documents
- Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making
- Instructing — Teaching others how to do something
- Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action
- Service Orientation — Actively looking for ways to help people
- Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do
- Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions
- Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
- Writing — Communicating effectively in writing as appropriate for the needs of the intended audience
- Works within the scope of education, training, job description, and personal capabilities
- Maintains confidentiality
- Follows federal, state, and local legal guidelines; particularly as they relate to vulnerable populations and healthcare
- Maintains HIPAA & OSHA compliance
- Reports any suspected abuse or neglect of individuals to the provider and appropriate officials, with supervisor’s guidance
Immediate Supervisor: Behavioral Health Director. In their absence, designee.
Physical Demands/Working Conditions
General office/clinic conditions are pleasant; good, clean working conditions where accidents and hazards are negligible; requires short periods of moderate lifting, pushing, or pulling objects up to twenty pounds. Clear diction and acute hearing are necessary for effective communication with the staff and public.
About Southwest Montana Community Health Center
We are proud to partner with the Butte Job Service to assist job seekers. If you need free assistance preparing a professional resume, or preparing for an interview, please contact the Butte Job Service. They can be reached at 406-494-0300 or at www.montanaworks.gov. Their office is located at 2201 White Blvd., Butte, MT. Southwest Montana Community Health Center is a mission-driven, non-profit Federally Qualified Health Center (FQHC). FQHCs are community-based healthcare providers that receive funding from the Federal government to provide comprehensive primary care services in underserved areas. FQHCs provide care to all individuals, regardless of their ability to pay, and offer a sliding fee discount based on income. FQHCs must meet certain requirements to receive funding, such as providing services to medically underserved areas or populations, offering a comprehensive set of primary care services, and having a governing board that includes patients. Southwest Montana Community Health Center is a recognized National Committee for Quality Assurance (NCQA) Patient Centered Medical Home (PCMH). PCMH designation is gained by meeting certain standards set by the NCQA. These standards include providing comprehensive, coordinated care, using evidence-based practices, and engaging patients in their care. Community health centers that receive PCMH designation are recognized for providing high-quality, patient-centered care that improves health outcomes and reduces costs. PCMH is our model of primary care that emphasizes care coordination, communication, and patient engagement to improve the quality of care and patient outcomes. The PCMH model encourages providers to work as a team to coordinate and manage care for patients, provide timely access to care, and use evidence-based practices to improve outcomes. The PCMH model also emphasizes the importance of patient engagement, providing patients with the tools and resources they need to take an active role in their own health care. We opened our doors in 1986 under the name Butte-Silver Bow Primary Healthcare Clinic Inc. Our main clinic is in Butte, Montana, and we have locations in Dillon and Anaconda, Montana. We offer medical, dental, behavioral health, care management, pharmacy, and clinical pharmacy services to everyone. We accept most insurances and private-pay clients, as well as uninsured or underinsured clients. Our passion is to ensure that healthcare remains accessible and affordable to everyone. Our clinics care for more than 13,000 patients annually and employs more than 150 people in our various locations.
