What are the responsibilities and job description for the Clinical Manager position at Southwest Network?
Southwest Network provides integrated behavioral and physical health services, caring for both the mind and body for whole health and wellness. We offer treatment programs for seriously mentally ill adults and children and adolescents with complex emotional and behavioral needs. We are committed to their recovery, and we work together to offer hope, support individual goals, encourage self-sufficiency, and change lives. We do whatever is needed for the individuals and families we serve.
ESSENTIAL FUNCTIONS FOR THIS POSITION
Provides supervision, clinical oversight and consultation to a team of clinical therapists, as well as interns.
Assists Clinical Director with program planning and practices with a focus on a system of integrated care that supports client needs.
Assists clinical director in reviewing and approving assessments and service plans completed by behavioral health technicians.
Train staff on best practices, contract requirements, child and adult guiding principles and trauma-informed care.
Assist therapist and intake specialists with clinical formulations and oversight of clinical interventions and referrals
Monitors staffing levels and forecast needs
Coordinates and manages therapy referrals
Ensures balanced caseloads of therapists and interns as applicable.
Monitors production, documentation timeliness, clinical effectiveness, practice standards to enhance equity, quality, safety and positive outcomes
Ensures clinical soundness of the assessment / treatment process.
Conducts quarterly clinical documentation audits
Attend Adult Recovery Team (ART) and Child and Family Team (CFT) meetings when necessary to provide clinical recommendations
Provides crisis interventions and clinical consultation to staff, ART and CFT.
Coordinates clinical care, resolves complaints or problems, and identifies solutions to systemic barriers to care.
Coordinates service denials with the Medical Director and completes all necessary member and stakeholder notifications.
Accurately and thoroughly documents all services and activities in the medical record according to policy using approved forms and electronic systems.
May conduct community visits when applicable, including but not limited to private homes, Southwest Network sites, provider / treatment / service locations, educational facilities, jail / juvenile facilities, hospitals, and residential treatment / group homes.
EDUCATION and / or EXPERIENCE, LICENSURE and CERTIFICATION
Master's degree in a field related or similar to behavioral health required; independent level licensure in clinical social work, marriage and family therapy, professional counseling.
Must have completed the Arizona Board of Behavioral Health Examiners' approved clinical supervisor training or be eligible to complete the training within 60 days of hire.
Must possess training and knowledge in behavioral intervention techniques.
Must maintain current CPR, First Aid and Therapeutic Options certifications.
Must maintain a valid Arizona state fingerprint clearance card.
Must have and maintain a valid Arizona driver's license.
Must be at least 21 years of age.
KNOWLEDGE, ABILITY and SKILLS
Requires a thorough understanding of parenting dynamics and child development issues.
Requires knowledge of trauma informed care principles, as well as evidence-based practices for working with children.
Requires knowledge of the spectrum of mental illnesses, current DSM-5 and ICD-10 codes and descriptions, psychotropic medications, and crisis intervention.
Knowledge of community based behavioral health services preferred, as is a thorough knowledge of the Maricopa County behavioral health system.
Must have a detailed understanding of community resources, eligibility, and entitlement funding sources. Must be able to function as a member of a clinical treatment team in a managed care environment.
Must be able to maintain excellent member and family relationships and provide excellent customer service.
Must have effective interpersonal, written, and verbal communication skills and understand how to tactfully communicate difficult or sensitive information. Requires knowledge of and experience with administrative operations, processes and procedures involving leadership, supervision and employee professional development.
Must be able to follow direction, use sound judgment, solve problems, manage time, identify priorities, and stay organized. Must also be able to work independently and under pressure, as well as manage multiple tasks while meeting deadlines.
Must be competent in the use of electronic medical records software, as well as in the use of a computer, printer, copier, and telephone. Preferred typing skills of 25 to 40 WPM. Occasional use of fax machines, security systems, and other office equipment.
Must be highly proficient in the use of Microsoft Office software, including Outlook, Word and Excel.
Must be able to effectively use the internet and various web browsers.
WORKING CONDITIONS and DRIVING
Travel between Southwest Network sites as well as in the community is required. Must have a registered and reliable vehicle that meets Arizona state law standards and meet the insurance standards of Southwest Network.
Work is performed in the community as well as an office setting; must be able to move about; occasionally exposed to outside weather conditions.
Must be able to remain in a stationary position for long periods of time and position self to reach items under or above desks, in storage, or in areas not easily accessible; some lifting also required.
Available for after hours, on-call consultation, evening or weekend hours required on an as-needed basis.
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