Pet Hospital Front Desk Coordinator

Southwest Pet Hospital is a fast paced, small animal practice that is accepting applications for Customer Service / Receptionist. Applicants should be friendly, outgoing, have a neat and professional appearance, and MUST be a team player! Available shifts may fall on days/early evenings, Saturdays, and some Holidays. Experience is greatly preferred, but we are willing to train the right person with a great attitude who is a quick learner on multi-line phones and computer systems. Position could be made into PT or FT, depending on experience and availability. Salary commensurate with experience and skill. Some cross training will be required so that new employees get a good overview of the practice.

Must be able to pass a background check and drug test. A face to face interview and working interview will be required in the interview process.

Duties include:

• Welcome clients and their pets as they enter the clinic making a positive impression
• Organize and process the clients check-in/check-outs.
• Answer in-coming phone calls, listen and respond to voicemails, respond to emails, all in a timely problem-solving manner
• Complete cashier and point of sale operations; able to communicate with leaving and in-coming staff, peers, and leadership
• Maintain cleanliness of the entranceway and lobby including the restrooms
• Liaison to veterinary service team; veterinary appointment status and arrivals.

Summary

As a Veterinary Receptionist, you will be an essential part of our veterinary team, responsible for managing client interactions and ensuring a smooth operation at the front desk. Your core skills in customer service, animal handling, and pet care will enable you to assist clients effectively while providing compassionate support to both pets and their owners. With exceptional skills in veterinary medical information collection and triage, you will contribute to the overall efficiency of our practice. Join us in delivering exceptional care and service to our valued clients and their beloved animals.

Qualifications

• Strong customer service skills and front desk experience
• Proficiency in animal handling and restraint techniques
• Experience with medical information collection and record-keeping
• Familiarity with pet care and animal husbandry practices
• Ability to handle dogs and other animals safely and compassionately
• Additional skills in dog training or grooming are a plus

Job Types: Full-time, Part-time

Pay: From $15.00 per hour

Expected hours: 20 – 40 per week

Benefits:

• Employee discount
• Flexible schedule
• Paid time off
• Uniform allowance

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Day shift
• Monday to Friday
• Rotating weekends
• Weekends as needed

Work Location: In person

Salary : $15