ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDE
- Lead the internal and external ticket process with regular follow-up to the department heads
- Understand, make recommendations, and implement improvements in the software systems
Anthology, Timeclock Plus)
Respond to emergent requests and make them a high priority (i.e., payroll, finance)Collaborate with and inform department heads of the changes in the upgradesThe ability to organize multiple tickets and projects at the same timeAnalyze and evaluate business functions and documents operational needs, objectives, andprocedures daily
Collaborate closely with department heads to ensure that best practice business processchanges in the functional areas are fully understood and supported
Troubleshoot, modify, and improve application systems to ensure stable and consistentproduction of the ERP
Research, analyze, and test software updates, upgrades, and enhancements to determineimpact on existing business processes and coordinate with the department heads
Modifies or creates Anthology reports that are requested by internal departmentsSupport departmental staff to ensure utilization of current and future features of updates,upgrades, and enhancements of the ERP
Provide technical assistance, train users and supports training in the usage of the ERPIdentifies opportunities for improving business processes to derive maximum value from theERP system
By using workflow and other ERP tools, make recommendations for solutions to improve theautomation of business processes.
TRAINING, EXPERIENCE AND SKILLS
Associate Degree in Information Technology or related field required, bachelors preferred3-5 years’ experience as a Business / Systems Analyst supporting higher educationPrior experience with a Finance and HR / Payroll ERP softwareExcellent research, analytical, project management, critical thinking, decision making andproblem-solving skills
Excellent verbal and written communication skills, and strong interpersonal and presentationskills
Ability to learn quickly and work in a fast-paced environmentAbility to interact effectively with management, business users, and other team membersAbility to multitask, maintain an organized work environment, and be a team player and selfstarterExperience documenting business and system requirements, processes, and workflowsExperience with planning and execution of testing efforts including, development of test cases,coordination between technical and business resources, and documentation on testing results
Knowledge and experience with Agile software development methodology preferredKNOWLEDGE
Microsoft Dynamics 365 – Finance & OperationsFinancial Report designerPower QueryPower BIPayrollBudgeting experienceAccounts Payable / Accounts Receivable / General LedgerMicrosoft OfficeAnthology Finance & HCM, Anthology Student & Engage a plusTo apply, please visit our website : Current Employment Opportunities at Southwest Tech
