What are the responsibilities and job description for the Customer Service Representative/Appointment Setter position at Southwestern Motor Transport Inc.?
## Job Summary
We are seeking a Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service and support to clients over the phone and in person. This role requires excellent communication skills, problem-solving abilities, and a customer-centric approach.
## Duties
- Answer incoming calls and assist customers with inquiries, orders, and issue resolution
- Provide product information, pricing details, and process orders accurately
- Utilize computerized systems to track, gather information, and troubleshoot customer issues
- Appointment setting with dates and times based on the customer requirements
- Maintain a high level of professionalism and phone etiquette at all times
- Assist with sales inquiries and promote products or services to customers
- Handle cash transactions and ensure accurate cash handling procedures
- Communicate effectively with customers in English and Spanish as needed
## Requirements
- Previous experience in a call center or customer service role is preferred
- Proficiency in computer systems and ability to navigate multiple applications simultaneously
- Strong customer service skills with a focus on client satisfaction
- Excellent verbal and written communication skills
- Ability to handle challenging situations with patience and empathy
Join our team as a Customer Service Representative and be part of a dynamic environment where your contributions make a difference in our customers' experience.
Job Types: Full-time, Part-time
Pay: $14.00 - $17.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
- Morning shift
Work Location: In person
Salary : $14 - $17
