Student Success Navigator (Student First Stop)

This position works cooperatively with faculty and staff in welcoming new, returning, workforce education, and continuing education students as well as the public. The Student Success Navigator will interact with student and families in person, by phone, email, or other digital formats to provide accurate information regarding all services and resources available to students and other areas of general information concerning the College. This position is accountable for performing all work accurately and efficiently in a manner that complies with all federal, state and institutional policies and procedures while working as an integrated team. This position works independently with minimal supervision and may be assigned lead in the absence of the supervisor.

1. Assist students with understanding their charges for tuition, fees, books, etc., including Title IV aid and loans paid onto accounts, and any payments made to their accounts
2. Provide excellent customer service for all visitors, community members, students, and guests of the college. Greets and directs guests, clients, and potential students to the appropriate areas for assistance by promoting a positive, informative, and welcoming environment for the guests and students.
3. Has a general understanding of the campus community and can efficiently and effectively direct customers to appropriate service areas.
4. Ensures compliance with the Family Education Rights and Privacy Acts (FERPA) as it relates to the assigned areas of responsibility.
5. Ensures the integrity, quality, and accuracy of financial and billing data in student information system.
6. Handles customer service inquiries and problems via telephone, internet, or written correspondence. Answers general and common questions about the college, college processes, workforce and continuing education courses, student admission, financial aid, payment information, and career services inquiries.
7. Responsible for informing students about the various college petition policies and processes, including but not limited to Financial Aid appeals, tuition overload petitions, Academic Standards petitions, and tuition refund petitions.
8. Assists in developing communication to encourage students to complete financial aid paperwork, set up payment plans, pay balances, etc.

Registration Services and Student Records (approx. 25% of Time)

1. Assist with all steps of the registration process including: in-person registration, web registration, grades, GPA and class information, release and/or restrict information, data change requests, add/drops, wait list, prerequisite waivers, instructor consent, program codes, placements scores, and course challenge requests.
2. Research and solve registration problems while protecting the integrity of the student database.
3. Create, maintain, and update student record information, including but not limited to student ID#, name, address, SS#, and birth date using various types of student record forms.
4. Verify and process enrollment verification requests.
5. Process student grade changes with complete accuracy.
6. Process paper and electronic official grade transcript requests and address all academic and financial hold issues in a timely manner before processing any transcript. 
7. Assure that all policies and procedures are followed to stay within records retention compliance and manage records for Registration Services. 
8. Process records for deceased students, in accordance with all federal, state and institutional requirements.
9. Process and maintain official records; answer specific questions regarding records; ensure records are accurate and complete; and investigate and resolve any questions or discrepancies.
10. Process duplicate records as discovered. Work with multiple campus offices to resolve the data challenges.
11. Collects, tracks and coordinates the review of Exceptions to Policy to ensure accurate recordkeeping and an expedited review process for students.

1. Works with the Assistant Director of Financial Aid on individual student aid eligibility.
2. Receive and review FA documents for completion and accuracy to assist in verification process.
3. Assist OCCI Operations Coordinator with sourcing funding for high-need students in culinary arts and baking & pastry arts program.
4. Assist the OCCI Operations Coordinator with providing financial information about OCCI students to better serve the needs of the student.
5. Understand and communicate Satisfactory Academic Progress (SAP) policy to assist students in completion of appeal paperwork. Receive and review SAP paperwork for completion and accuracy. 
6. Interacts with appropriate outside entities in order to facilitate the student eligibility process.
7. Maintains appropriate documentation via data entry system.
8. Participates in annual training and professional organizations to keep abreast of new information and program changes to be implemented.
9. Makes necessary referrals to student service offices to students experiencing family, personal or economic crises which may impact school performance.
10. Counsel students on the Return of Title IV process to assure students have an opportunity to make the best decision for their situation.

1. Act as point of contact for the business office in receipting and researching all incoming institutional monies. 
2. Receipt and reconcile all types of monies concerning students’ accounts.
3. Assist students with payment plan enrollment and troubleshooting.
4. Assist Account Receivable Technician with the collection of delinquent debts invoked by the student registration process.
5. Assist in the updating, preserving and managing of student account holds.
6. Responsible for balancing of individual till daily and coordinate and assist other Student Success Navigators in the checkout tasks to ensure all cashier activities have balanced.
7. Correct, void and refund transactions as needed.
8. Verify and cashier other departmental deposits.
9. Utilize training and testing environments to troubleshoot and develop and update procedures.

REQUIRED QUALIFICATIONS

Associate’s Degree OR the equivalent to two (2) years of post-high school training/education within a financial setting and/or public institution plus additional college training in accounting, computers or business related classes.

Minimum of two (2) years of experience working in a cash handling business setting or related computerized accounting environment.

Successful applicants for this position must possess the following knowledge, skills and abilities, or be able to explain and demonstrate that they can perform the essential functions of the job, with or without reasonable accommodation:

• Ability to communicate effectively, both orally and in writing, using the English language with or without the use of an interpreter.
• Ability to work effectively and sensitively with individuals of diverse cultural backgrounds, perspectives, and abilities.
• Ability to consistently convey a pleasant and helpful attitude by using excellent interpersonal and communication skills to control sometimes stressful and emotional situations. Requires sufficient communication and human relations skills to resolve complaints/issues, defuse anger, and gain cooperation that may include but are not limited to loans, billing statements, collection issues, and agency authorizations.
• Ability to perform data entry in the college-wide Student Information System, word processing, and spreadsheet applications. Exhibit a high level of computer literacy, sufficient to use software such as word processing, spreadsheets, and databases to produce correspondence, documents, and reports. Sufficient manual dexterity to be able to operate office computer, fax, tenkey and calculator.
• Ability to comprehend and apply the registration process, the accounts receivable module, and the degree requirements outlined in the Southwestern catalog for required course work in determining continued financial aid eligibility.
• Ability to draw on a broad range of knowledge to determine the proper required documents for financial aid eligibility and the ability to resolve individual issues on a daily basis using acquired knowledge, training, and other resources, including other departments. 
• Ability to read and comprehend tax returns, analyze data from tax returns, and correctly apply the information to the financial aid process.
• Ability to read, review, understand and apply concepts presented in training programs, conferences, federal and state regulations, professional literature and other related materials pertaining to financial aid, registration and cashiering.
• Ability to understand and access various files in the computer to verify accuracy of the registration, costs, and other pertinent data including all types of financial aid awards, tuition waivers and agency sponsorship awards.
• Requires the individual to interpret and apply a vast array of federal regulations to current and future policies and procedures to accurately and efficiently monitor student aid eligibility. Ability to adapt quickly and smoothly to continuous changes in federal, state, and college regulations, policies, and procedures.
• Ability to maintain professionalism, confidentiality, and objectivity under constant pressure and crisis situations. Compliance and complete understanding of FERPA is essential. Ability to work with time deadlines and a high level of accuracy using independent judgment in determining college and student eligibility. 
• Ability to work and cooperate with staff, at all levels, and assist other Student First Stop employees in maintaining a free-flowing student-oriented atmosphere.

PREFERRED QUALIFICATIONS

Bachelor’s degree.

Experience in a higher education setting

Experience in the financial aid process or other related field within a federal, state, or local governmental organization.

SPECIAL REQUIREMENTS OR LICENSES

None

SUPPLEMENTAL INFORMATION

Southwestern Oregon Community College only accepts applications through this online application system. We want you to be successful in applying with us. We highly encourage you to complete and submit your application in advance of the deadline.

For assistance with this, please email hr@socc.edu. For technical assistance with your application, please call (855) 524-5627.

Please note: We recognize that our application process can be lengthy, so before you begin, please read all of the stated requirements to determine if you meet them. Applicants must meet all of the stated minimum/special qualifications and additional requirements to be considered for this position. Based on your responses to the qualifying questions, the system may automatically screen you out from further consideration.

Required documents must be provided at the time of application. Please remove any personal information such as photographs, date of birth, gender, social security number, and other protected information from your documents. Documents containing protected information will be considered incomplete. Incomplete applications will not be considered.

Positions are subject to budget consideration and approval. For the candidate who is hired into this position, salary placement will be based on guidelines in administrative policies and procedures or collective bargaining agreements (as applicable). For this reason, please be sure to include everything in your application that you want the college to consider towards placement.

The college does not sponsor employees in the visa application process if they intend to use this as their means to work in the United States. This means that all required work visas must be in place and supported by appropriate evidence to be employed by Southwestern.

Final candidates will be subject to a criminal background check as part of the employment process.

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REASONABLE ACCOMMODATION STATEMENT

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

This job description is a general description of essential job functions. It is not intended as an employment contract nor is it intended to describe all responsibilities, skills, effort, or work conditions associated with the job someone in this position would perform. All employees of Southwestern Oregon Community College are expected to perform tasks as assigned by Southwestern Oregon Community College supervisory/management personnel regardless of job title or routine job duties.

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VETERAN'S PREFERENCE STATEMENT

Applicants are eligible to use Veteran's Preference when applying with Southwestern Oregon Community College in accordance with ORS 408.225, 408.230 and 408.235; and OAR 105-040-0010 and 105-040-0015. Preference will only be given if the applicant meets the minimum qualifications and any special qualifications for the position and electronically attach the required documentation at the time of application.

DOCUMENTS REQUIRED:

• MEMBER COPY 4 of the Certificate of Release or Discharge from Active Duty (DD Form 214 or 215) – OR – Letter from the US Dept. of Veterans Affairs indicating a non-service connected pension.
• Disabled Veterans must also submit a copy of their Veterans disability preference letter from the Department of Veterans Affairs. 
  • You can request copies of your military service record through the National Archives website at: http://www.archives.gov/veterans/military-service-records/

For information regarding Veteran's Preference qualifications, visit the following website: http://www.oregonjobs.org/DAS/STJOBS/vetpoints.shtmlq

NON-DISCRIMINATION

It is the policy of Southwestern Oregon Community College Board of Education that there will be no discrimination or harassment on the grounds of race, color, gender, marital status, sexual orientation, religion, national origin, age, political affiliation, parental status, veteran status or disability in any educational programs, activities or employment. Persons having questions about equal opportunity and nondiscrimination should contact Vice President of Administrative Services in Tioga 512. Phone 541-888-7206 or TDD 541-888-7368. All other issues, concerns, and complaints should also be directed to the Vice President of Administrative Services for referral to the appropriate Manager.

Annual Campus Crime/Annual Fire Safety (Clery Act) Report

The "Jeanne Clery Disclosure for Campus Security Policy and Campus Crime Statistics Act" (formerly the Campus Security Act) is a federal law that requires institutions of higher education to disclose campus security information, including crime statistics for the campus and surrounding area. As a current or prospective Southwestern student or employee, you have a right to obtain a copy of this information. You may review this information here: Annual Campus Crime/Annual Fire Safety (Clery Act) Report. You may also obtain a hard copy of this information upon request by contacting Administrative Services at 541-888-7206.

Salary : $19 - $21