What are the responsibilities and job description for the Referral Specialist position at Southwoods Health?
- Southwoods Executive Centre
Southwoods Health is hiring a Referral Specialist to work in our Referrals department in our main office Southwoods Executive Centre. The Referral Specialist is responsible for processing and following up on referrals to inside and outside physicians as well as handling inbound and outbound patient calls with primary responsibility of scheduling encounters. Accurately captures patient demographic information and verifies insurances through a pre-registration process.
Essential Duties
At Southwoods, it's not just about the treatment, but how you're treated. #SWH
www.southwoodshealth.com
Southwoods Health is hiring a Referral Specialist to work in our Referrals department in our main office Southwoods Executive Centre. The Referral Specialist is responsible for processing and following up on referrals to inside and outside physicians as well as handling inbound and outbound patient calls with primary responsibility of scheduling encounters. Accurately captures patient demographic information and verifies insurances through a pre-registration process.
Essential Duties
- Answer incoming calls; route incoming calls correctly and take accurate messages when unable to connect caller to requested party.
- Schedule patient appointments.
- Updates patient demographics and registers patients for services using insurance verification software.
- Send out and maintain records of physician and facility referrals.
- Gather all information needed to schedule patient.
- Reaches out to initiating physicians to acquire additional information needed for timely scheduling.
- Follow up on referrals placed to ensure that patient has been scheduled appropriately.
- Responsible for managing referral workflow through ARM or other referral worklists.
- Answer questions and provide information in person and via telephone.
- Update patient referral information in chart or EMR.
- Trains and assists other Call Center staff helping with referral duties.
- Ensure all processes at responsible physician practice maintains compliance with all regulatory agencies.
- Perform miscellaneous duties as needed and/or assigned by Referral Coordinator and/or Patient Access Supervisor.
- Training or courses in business office activities, computer skills, and medical terminology (preferred).
- Effective communication skills, ability to problem solve, and great attention to detail.
- Excellent customer service and de-escalation skills.
- Ability to maintain professional demeanor at all times, strong ethical and moral principles.
- 1-2 years’ experience handling medical office referrals preferred.
At Southwoods, it's not just about the treatment, but how you're treated. #SWH
www.southwoodshealth.com
