Parts Coordinator

Southworth International Group, Inc. (SIGI) has an immediate opening for a Parts Coordinator for our Falmouth, Maine location. This role assists our customers in purchasing parts to repair or modify our machines while providing excellent customer support for the life of our equipment. This is a highly technical role that fosters long-term relationships with our customers to support continued purchasing our equipment. The Parts Coordinator is an effective communicator and a creative and organized thinker who is interested in learning and is well-equipped to complete a variety of tasks and initiatives.

SIGI is the world’s largest manufacturer of ergonomic material handling equipment for vertical lifting and work positioning. Our products are designed to improve worker productivity while reducing the potential for worker injuries. Anywhere that workers are lifting and positioning items, handling pallets, working with parts in containers or transporting loads in a factory or warehouse, SIGI has a product to make the job faster, safer, and easier.

We realize that our success is a direct result of the efforts of our talented and dedicated employees. To ensure continued success we take extra care to make sure that careers at SIGI are financially, intellectually, emotionally, and socially rewarding for all.

Duties and Responsibilities:

• Prepare parts quotes to repair our equipment in the field and process parts orders
• Create recommended spare parts lists so customers know what critical parts to stock
• Ensure all required information is documented for entering an order
• Review sales records, engineering drawings and documentation and any other relevant and available information to ensure customer needs are satisfied
• Collaborate with Engineering when assistance is required to determine what parts are necessary to repair a customer’s machine
• Apply appropriate pricing formula to determine sell prices for repair parts and monitor parts pricing
• Maintain accurate records for our parts and equipment
• Assist the Customer Service Warranty department when required
• Enter Return Material Authorizations when required
• Conduct in-depth research into requests to modify our equipment

Qualifications – Skills and Experience:

• 3 years’ experience in a technical parts coordinator role; related experience considered
• Demonstrated ability to interact positively with customers with in-depth knowledge of machine operation and design in applications similar to our product line
• Proven communication skills
• Excellent interpersonal and collaboration skills, with dealers, end users, and team
• Familiarity and comfort with Microsoft Office 365

The purpose of this job specification is to outline the general responsibilities and qualifications for the Product Manager I position at SIGI. This is not an exhaustive list, and other responsibilities may be assigned as needed.

We’re an Equal Opportunity Employer: You’ll receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status or disability.

We’re only hiring those authorized to work in the United States. We do not currently sponsor immigration visas.

SIGI does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of SIGI.