What are the responsibilities and job description for the Front Office Representative - Sovah Family Medicine Yanceyville position at Sovah Health - Danville?
Who We Are:
People are our passion and purpose. Come work where you are appreciated for who you are not just what you can do. SOVAH Health - Danville is a 250 bed hospital with the region's only designated Chest Pain Center & Certified Advanced Primary Stroke Center. We are an academic teaching site for residents, medical students, nurses, nurse practitioners, pharmacists, and physician assistants.
Where We Are:
From our beautiful rolling countryside to our thriving downtown, Danville offers big city amenities with quaint, small town charm. We are home to a thriving arts and entertainment scene, numerous local restaurants and shops, diverse educational institutions, and vast recreational opportunities.
- Health (Medical, Dental, Vision) and 401K Benefits for full-time employees
- Competitive Paid Time Off / Extended Illness Bank package for full-time employees
- Employee Assistance Program – mental, physical, and financial wellness assistance
- Tuition Reimbursement/Assistance for qualified applicants
- Professional development, Growth opportunities, and Mentor-based training
- And much more…
Sovah Health is looking for the ideal candidate who will be the first line of contact for a patient in the medical office. Position serves as the liaison between the physician and the patients. Information is gathered from the patient and entered into the computer system to create an encounter record. Responsible for upfront collections. Delivers customer service support to staff, patients, families, visitors.
Greets patients and visitors.
Registers patients, verifies patient information, explains and obtains necessary signatures.
Answers, screens, and routes telephone calls on a multi-line phone system.
Communicates with the answering service and ensures reminder phone calls are done daily.
Collects patient co-payments, deductibles, payments and assists patients with account balances and questions.
Reconciles cash/payment drawer and for the daily bank deposit.
Follows through on MD orders by providing work excuses, obtaining medical records.
Assembles and maintains patient records and charts.
Minimum Qualifications
Minimum Education
High school diploma or equivalent required
Required Skills
Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action.
Minimum Work Experience
One (1) year of experience with office functions or customer service preferred.
Two (2) years of Medical Office experience preferred
EEOC Statement:
SOVAH Health - Danville is committed to providing Equal Employment Opportunities for all applicants and employees and complies with all applicable laws prohibiting discrimination against any employee or applicant for employment because of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans' status or any other basis protected by applicable federal, state or local law.
Equal opportunity and affirmative action employers and are looking for diversity in candidates for employment: Minority/Female/Disabled/Protected Veteran
