What are the responsibilities and job description for the Referral Coordinator position at SP MANAGEMENT SERVICES INC?
JOB TITLE: Referral Coordinator
About Us: At Kansas Spine & Specialty Hospital, we’re passionate about helping people live better, pain-free lives. As a regional leader in the diagnosis and treatment of spine, neck, and joint disorders, we take a collaborative approach to care. Our expert team of surgeons, pain specialists, internal medicine physicians, anesthesiologists, and nurses work together to deliver exceptional, patient-centered care.
GENERAL SUMMARY OF DUTIES:
As a Referral Coordinator, you’ll play a key role in ensuring patients receive timely care beyond our clinic walls. Your responsibilities will include:
- Completes referral arrangements utilizing appropriate forms and maintains appropriate logs or paperwork for tracking referrals outside the clinic.
- Explains test or appointment preparation to patients for outside appointments.
- Obtains insurance pre-authorizations or referral confirmation as needed.
- Communicates with Providers regarding patients referred for ancillary tests/appointments with outside providers regarding scheduling issues, results, follow-up and other necessary issues.
- Establishes professional relationships with outside providers, labs and medical facilities where patients are referred. Keeps professional communication ongoing to ensure quality patient care, timely referrals and smooth referral operations.
- Returns or receives patient phone calls during office hours or meets with patients in the office to coordinate referrals and appointments.
- Coordinates information necessary to those involved in the patient care process.
- Assists with the flow of patient charts from nurse’s station, medical records and provider areas.
- Communicates with front desk staff and supervisor regarding patient flow and services.
- Retrieves tests and/or consultation results from outside sources.
Non-essential Functions:
- Performs other duties as assigned.
- Actively supports and upholds the mission and core values of the Hospital.
- Remains knowledgeable of and follows the policies of the Hospital.
- Maintains patient and hospital confidentiality at all times.
- Keeps Managers apprised of day-to-day situations.
Experience Required:
- High School diplomaor equivalent required.
- One year of experience in a referrals position required.
- Proficient in basic computer applications and office procedures; working knowledge of medical terminology; excellent communication and organizational skills
