What are the responsibilities and job description for the Part-time Spa Coordinator/Receptionist position at Spa Haus Nashville?
Join Our Team as a Spa Coordinator at Spa Haus Nashville!
Located in the heart of Berry Hill, just minutes from downtown Nashville, Spa Haus Nashville is a premier wellness spa dedicated to elevating our clients' mind, body, and skin health. We provide customized, transformative treatments that truly prioritize well-being and self-discovery.
About the Role:
As a Spa Coordinator, you’ll be the welcoming presence that sets the tone for our clients' experience and the attentive support that closes it. You’ll manage check-ins, appointments, and ensure the spa environment is always inviting and well-maintained. This role requires a friendly, engaging personality with a genuine interest in the wellness industry. Must be great at multi-tasking. The job can be very busy at times to mellow at others. Must be able to adapt well to either.
Key Qualities We're Looking For:
- Reliability and Dependability: Your presence is key to our clients’ experience.
- Self-Starter and Initiative-Taker: You can manage tasks proactively and stay organized.
- Team-Oriented and Friendly: We have a collaborative culture, and each team member is essential.
- Passionate About Wellness and Beauty: If you thrive in a spa environment, you’ll fit right in!
Why Join Us?
- Be part of a close-knit, supportive team passionate about personal growth and wellness.
- Opportunity for growth and advancement within the company; this part-time position could lead to full-time.
- Regular, set shifts offer stability and consistency in your schedule. You may switch and pickup shifts as necessary.
Job Description:
- Greeting & assisting all clients in a timely manner.
- Managing appointments and checking clients in/out, making notes in clients’ files.
- Client confirmation calls.
- Maintain client confidentiality.
- Maximize appointment books.
- Check voicemail and email messages on the hour and at opening each day.
- Retail product suggestions and service suggestions when asked by clients.
- Maintaining the retail, front desk, bathrooms, hallways and relaxation room, that they are stocked, sanitized and tidy at all times.
- Sell and upsell all services and products the spa offers (after 2 months employment).
- Light cleaning and laundry throughout the day.
- Appropriately utilize daily log, e-mails, voice mails, and texting to ensure client satisfaction.
- Arrive to work on time and ready to work. Reliability is key for this role.
- Provide 5 Star Customer Service to all clients.
Job Requirements:
- High school diploma or equivalent.
- Ability to lift up to 30 lbs.
- Reliable, punctual, and team-oriented.
- Great under pressure.
- Friendly and helpful demeanor.
Preferred experience/knowledge:
- Experience with Boulevard software.
- Knowledge of skincare, CBD, and holistic health.
- Prior spa or reception experience.
Benefits include:
- 50% off spa services.
- 10% off Gras Haus (or sister store) products.
- 30-40% off spa retail.
- Retail commission bonuses and other bonuses!
- Opportunity for full-time advancement, with health insurance benefits.
Hours:
- We are open Tuesday - Friday 10am - 8pm, Saturdays 9am - 6pm, Closed Sundays & Mondays. Mondays we have an open shift for Spa restocking.
- We are hiring for: Tuesday - Friday 9am - 1pm, Saturday 8am - 1pm. Our ideal candidate would have availability to pickup shifts and trade with other Coordinators as seen fit.
Join us and embark on a rewarding journey in the wellness industry! Apply now to become part of our dynamic team.
Job Type: Part-time
Pay: $16.00 - $17.00 per hour
Expected hours: 17 per week
Benefits:
- Employee discount
Schedule:
- Day shift
Ability to Commute:
- Nashville, TN 37204 (Required)
Ability to Relocate:
- Nashville, TN 37204: Relocate before starting work (Required)
Work Location: In person
Salary : $16 - $17