Front Desk Agent

Description

ABOUT THE COMPANY

Cal-a-Vie Health Spa is a world-renowned award-winning luxury spa resort unlike any other. An exquisite oasis sheltered from the rush and competition of daily life, Cal-a-Vie Health Spa resembles a serene French village. Nestled away on 200 private acres in Northern San Diego County, our guests enjoy the lush, tranquil hillsides filled with beautiful vineyards and lavender fields, natural canyons and habitat. We are close to the communities of Vista, Bonsall, Oceanside, Carlsbad, Escondido, Temecula, and Murrieta.

Cal-a-Vie Health Spa is seeking an experienced Full-time and Part-time Front Desk Agent who is highly detail oriented and one who can work independently and efficiently with our exclusive clientele. The position is eligible to participate in the gratuity pool program.

****Note: This is not an entry level position and only those with hotel front desk experience will be considered. The candidate we choose must have some experience in and familiarity with hotel front desk systems and procedures.

Essential Functions 

• Answer all guest and business incoming phone calls professionally and knowledgeably, through the operation of the main switch board
• Read and update Front Desk Log with all weekly updates, directions and Guest requests
• Provide all communication necessary by telephone, radio, fax, and email for guest and staff communication
• Will be trained to do Night Audit for only emergency situations
• Maintain a balanced petty cash bag, witness prior shift’s balance, confirm and sign
• Print all billing statements for guests if departing the following day
• Keep the Front desk area clean and organized
• Maintain stock drawers with printed envelopes for Guest Surveys, Gratuities, Boarding Passes, and Departure Cards, etc.
• Prepare brochure requests and enter questionnaires 
• Complete inventory of back room, front desk, and guest closet, and replenish supplies or notify Front Office Manager of supplies needed
• Print all required marketing and Guest Services materials as requested 
• Take and forward guest(s) concerns/requests, informing of issues regarding guests and function, to management or required departments
• Provide light kitchen requests during the night, including beverages and cold snacks
• Check in all late night arrivals and room them, notifying all departments of their arrival
• Initiate emergency procedure plans when an emergency occurs
• Communicate with all departments/managers regarding room changes, arrival/departure date/time changes and/or guest issues
• Other duties and special projects as needed

Qualifications

Education/Certification:  High School graduate or equivalent

Knowledge:   Proficient in Microsoft Word, Excel, Publisher and Outlook; Knowledge of immediate area, services, attractions, Front Desk procedures

Experience:   Three (3) years of related business experience – receptionist and phone duties

Skills/Abilities:  Able to take on new tasks and adapt; Able to work as a team player; Able to navigate the internet; Clear telephone manner; Willing to assist in shift coverage; Take initiative when appropriate to attend to an issue or complete a task

Availability:    Able to work a flexible schedule including weekdays, weekends and holidays

Salary : $17 - $24