Med Spa Manager

Job Overview
We are seeking a dynamic and experienced Spa Manager to oversee the daily operations of our spa facility. The expectation of a Practice Manager (PM) is for someone who aspires to greatness. They are the backbone of the practice. The PM has a demanding and visible position requiring a broad range of experience and expertise. They must demonstrate strong knowledge of office management and operations, the aesthetics industry, and the ability to assist in the development and execution of the business plan, growth strategy, and leading teams. Team-oriented leader who can focus the energy of the practice toward success. Someone who is dynamic, energetic, with a strong desire for personal achievement as well as the ability to lead, coach, foster teamwork, and morale.

Duties

Day-to-day operational, marketing, and financial functions to ensure that daily systems are in place and operating effectively to provide excellent patient care, superior service, and optimal practice productivity and profitability. The role is an executive level business position responsible for all aspects of the practice and day-to-day operations.

• Patient Service:
• Manages the patient experience ensuring it is perfected (company culture as it applies to (but not limited to) phones, greeting, patient conversions, wait times, consultation, coffee/water, educational material, loyalty, and promotional programs.
• Knowledge of all products and services, ensuring the staff is educated, highly trained and is communicating this information to the patients. The ability to coach to develop the value of treatment plans and the importance of long-term patient retention. Make sure that patients understand the value of the services, how this benefits them, and everything that the business has to offer. The WHY includes the unique value proposition (UVP).
• Handles all patient complaints and makes appropriate decisions to remedy without compromising the integrity of the practice.
• Tracks patients throughout their time in the practice to help maximize experience and sales

• Operations & Finance
• Designs and implement policies and procedures
• Prepares annual budget, liaison with accountant/business manager
• Prepares a review and analysis of monthly financial statements against business & sales plan
• Cost reduction
• Trends payment amounts and identifies areas of opportunity
• Reviews bills for accuracy
• Ensures staff is scheduled appropriately to balance between patient care and personnel costs
• Ensures patients are scheduled appropriately to provide high-level care, minimal wait times, and high profitability
• Conducts through inventory audits to always have an accurate on-hand count without having excess product / supplies
• Works with the Medical lead to ensure service and safety standards
• Maintains all maintenance and safety logs
• Is the ambassador for the practice in the community by attending local events and creating strategic partnerships

• Personnel Management/HR
• Manages all staff and works with multiple physicians, providers, and behaviors
• Ensures staff has the tools and training needed to be successful
• Ensures new hires are properly trained and onboarded consistently
• Facilitates daily huddles with staff as communication is key to success.
• Coordinates monthly staff meetings based on data and facts. What is working and what is not? What changes are designed for optimal growth of the practice as well as staff knowledge and skills?
• Responsible for recruiting, hiring, and firing staff
• Supervision including salary reviews and performance appraisals
• Is the cheerleader for the practice–always keeping the moral up and moving in a positive direction
• Communicates daily, weekly, monthly goals and coaches employees through the process
• Maintains low employee turnover to maximize consistency in the practice

• Lead and manage spa operations, ensuring a seamless guest experience from arrival to departure.
• Develop and implement training programs for staff to enhance service quality and operational efficiency.
• Oversee inventory management, including stock levels and ordering supplies as needed.
• Conduct interviews and assist in the hiring process of new team members.
• Negotiate contracts with vendors and suppliers to secure the best pricing and services.
• Foster a positive work environment by mentoring staff and encouraging professional development.
• Manage customer service inquiries, resolving any issues promptly to maintain high satisfaction levels.
• Handle cash transactions accurately and ensure proper cash handling procedures are followed.
• Collaborate with marketing teams to promote spa services and retail products effectively.

Qualifications

• Must have the ability to understand the goals of the practice and work to create the plan of action to obtain the goals independently and with the physicians
• Must stay current with market trends that may impact the business, laws, products and services
• Professional attire is a must.
• Experience and positive attitude with the ability to relate well with patients, physicians, employees and other professionals
• Strong business acumen
• Ability to adapt and work in fast paced environment – solutions oriented
• Versatility and strong communication skills
• Dedicated to the vision and practice goals
• Must have the ability to remain calm and exhibit tact in stressful and/or delicate situations
• Must have the ability to handle confidential issues
• Must be a strong leader, resourceful, strategic thinker, a coach for the team
• Proven experience in a managerial role within the spa or wellness industry is preferred.
• Strong background in retail sales with an ability to drive revenue growth through effective merchandising strategies.
• Excellent time management skills with the ability to prioritize tasks effectively in a fast-paced environment.
• Exceptional customer service skills with a focus on building lasting relationships with clients.
• Bilingual candidates are highly desirable to cater to a diverse clientele.
• Experience in training development is advantageous, as well as familiarity with interviewing techniques.
• Previous experience as an Assistant Manager or similar role is beneficial.

Join our team and contribute to creating an exceptional spa experience that leaves our clients feeling refreshed and revitalized!

Job Type: Part-time

Pay: From $45,000.00 per year

Expected hours: 20 – 25 per week

Benefits:

• Employee discount
• Flexible schedule

Shift:

• Day shift
• Morning shift

Ability to Commute:

• Lutz, FL 33548 (Required)

Ability to Relocate:

• Lutz, FL 33548: Relocate before starting work (Required)

Work Location: In person

Salary : $45,000