What are the responsibilities and job description for the Spa Manager position at Spa Uilani?
Company Description
At Spa Uilani, we place you at the center of each experience, customizing every aspect so that you walk in and float out .
Located in the heart of Kakaako at Keauhou Lane, come and enjoy our full-service amenities including an aroma steam room, showers and secured locker for your personal belongings. Relax in our Ola Lounge after your treatment and indulge in our signature tea.
Looking for talented individual to provide high level of service and have fun!
Role Description
We are seeking an experienced and highly motivated Spa Manager to join our team. As a Spa Manager, you will play a pivotal role in overseeing the daily operations of our spa facility, ensuring that all services and amenities meet the highest standards of quality and guest satisfaction. Your leadership will be crucial in creating a peaceful and rejuvenating environment for our clients while managing a team of skilled professionals who are dedicated to promoting wellness and relaxation. This position demands a strategic thinker with a passion for health and wellness, as well as strong organizational and communication skills. You will be responsible for developing and implementing marketing strategies that attract new clients and retain existing ones, thereby enhancing the overall profitability of the spa. Additionally, the ideal candidate will demonstrate a commitment to exceptional guest service and foster a culture of teamwork and collaboration. Your goal will be to establish our spa as a premier destination for health and beauty treatments within the community, ensuring that our clients receive an unparalleled experience each and every time they visit.
Qualifications
Oversee all aspects of spa operations, including staff management, service quality, and customer satisfaction.
Develop and implement marketing strategies to promote spa services and attract new clients.
Ensure adherence to health and safety regulations, maintaining a clean and safe environment for clients and staff.
Manage scheduling and appointment systems to optimize the use of therapists and resources.
Conduct regular staff training sessions to enhance skills and knowledge of spa treatments and services.
Build and maintain strong relationships with clients, addressing concerns and ensuring a high level of service.
Requirements
Hospitality experience as a manager or in a similar role within the health and wellness industry.
Strong leadership and interpersonal skills, with the ability to motivate and manage a diverse team.
Thorough understanding of spa services, treatments, and health and safety regulations.
Excellent organizational and multitasking abilities to handle the day-to-day operations effectively.
Ability to develop and execute marketing strategies to drive business growth.
Exceptional communication and customer service skills, with a focus on guest satisfaction.