What are the responsibilities and job description for the IT/Facilities Support Specialist position at SPA?
Qualifications
Required Qualifications :
Active TS / SCI
Ability to sit for, and pass, a CI Polygraph
Demonstrated ability to manage day-to-day IT operations and user support
Effective communication skills to interface with different directorates and resolve IT-related matters along with facility needs
Desired Qualifications :
Active TS / SCI with CI Polygraph
Responsibilities
Maintain and manage Federated Desktop Services to ensure optimal functionality and Provide support and troubleshooting for end users utilizing the Federated Desktop system.
Deliver daily IT support to the directorate, ensuring all systems, software, and hardware operate smoothly and assist with onboarding new team members by setting up IT equipment, accounts, and access.
Act as the primary interface with the Communications Directorate for procuring, managing, and deploying IT equipment along with commutation with MS&O team for facility-related needs and coordination.
Handle Tier 1 IT issues across the directorate, providing initial triage and resolution.
Support the integration of IT equipment and infrastructure in facility planning and operations.
Keep a pulse on the job market with advanced job matching technology.
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