Demo

IT/Facilities Support Specialist

SPA
Chantilly, VA Full Time
POSTED ON 1/14/2025
AVAILABLE BEFORE 3/15/2025

Qualifications

Required Qualifications :

  • Active TS / SCI
  • Ability to sit for, and pass, a CI Polygraph
  • Demonstrated ability to manage day-to-day IT operations and user support
  • Effective communication skills to interface with different directorates and resolve IT-related matters along with facility needs

Desired Qualifications :

  • Active TS / SCI with CI Polygraph
  • Responsibilities

  • Maintain and manage Federated Desktop Services to ensure optimal functionality and Provide support and troubleshooting for end users utilizing the Federated Desktop system.
  • Deliver daily IT support to the directorate, ensuring all systems, software, and hardware operate smoothly and assist with onboarding new team members by setting up IT equipment, accounts, and access.
  • Act as the primary interface with the Communications Directorate for procuring, managing, and deploying IT equipment along with commutation with MS&O team for facility-related needs and coordination.
  • Handle Tier 1 IT issues across the directorate, providing initial triage and resolution.
  • Support the integration of IT equipment and infrastructure in facility planning and operations.
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