What are the responsibilities and job description for the Guest Operations Crew Member (Former Crew Members) position at Space Center Houston?
This application is for former Space Center Houston employees only. We are seeking temporary Guest Operations Crew Members to fill various roles during Spring Break/Moon 2 Mars (March 9-22) and the Summer (May-August). Positions may include greeter, ticket sellers, guest experience support, and guest engagement roles. All Guest Operations Crew Members are responsible for providing inspiring educational experiences and exceptional guest service to guests visiting Space Center Houston. Responsibilities and qualifications are shown below: POSITION RESPONSIBILITIES
Engage guests through pleasant greetings and by providing exceptional guest service. Assist guests with directions, information and general assistance. Respond to guest questions and requests in a professional and courteous manner. Certain position duties may include selling tickets and memberships and/or operating simulator experiences. Assist in the proper flow of guests entering the Center and through theatres and exhibits. Educate guests about current NASA programs and the history of human space flight. Work as part of a team on common duties to ensure the efficient operation of the department. Maintain a safe, clean and inviting environment for guests visiting the Center. Other duties as assigned.
Position Qualifications
Customer service experience preferred. Ability to adhere to all company safety standards, service values, and operating procedures. An enthusiastic and outgoing personality with strong interpersonal and communication skills. A genuine desire and willingness to provide an excellent guest experience and proactively engage guests. The ability to work well as part of a team environment. Certain positions may require strong presentation skills with the ability to communicate clearly and effectively to guests. Certain positions may require the ability to accurately and efficiently handle cash and process credit cards. Ability to move quickly through crowded spaces to reach guests who need assistance and assist guests in emergency situations as needed. Must be available to work a varied schedule of weekdays, weekends as needed. A minimum of 4 days of availability is required. Willingness to work in a variety of work functions and locations including inside and/or outside in various weather conditions. Ability to stand in one location for extended periods of time and climb/descend stairs. Minimum age for employment is 17.
Engage guests through pleasant greetings and by providing exceptional guest service. Assist guests with directions, information and general assistance. Respond to guest questions and requests in a professional and courteous manner. Certain position duties may include selling tickets and memberships and/or operating simulator experiences. Assist in the proper flow of guests entering the Center and through theatres and exhibits. Educate guests about current NASA programs and the history of human space flight. Work as part of a team on common duties to ensure the efficient operation of the department. Maintain a safe, clean and inviting environment for guests visiting the Center. Other duties as assigned.
Position Qualifications
Customer service experience preferred. Ability to adhere to all company safety standards, service values, and operating procedures. An enthusiastic and outgoing personality with strong interpersonal and communication skills. A genuine desire and willingness to provide an excellent guest experience and proactively engage guests. The ability to work well as part of a team environment. Certain positions may require strong presentation skills with the ability to communicate clearly and effectively to guests. Certain positions may require the ability to accurately and efficiently handle cash and process credit cards. Ability to move quickly through crowded spaces to reach guests who need assistance and assist guests in emergency situations as needed. Must be available to work a varied schedule of weekdays, weekends as needed. A minimum of 4 days of availability is required. Willingness to work in a variety of work functions and locations including inside and/or outside in various weather conditions. Ability to stand in one location for extended periods of time and climb/descend stairs. Minimum age for employment is 17.
