Loan Servicing Spec I

Space Coast Credit Union (SCCU), the 3rd largest credit union in Florida, is looking for a Full Time Loan Servicing Specialist I to join our ONE SCCU team in our Melbourne Headquarters! SCCU has been in business for over 70 years, has over 9 billion dollars in assets, and WE ARE GROWING!

Our Members are our top priority and we stand behind our Brand Promise: Honest People, Trusted Products, Time Valued. We offer a rich benefits package and career advancement opportunities.

SCCU Team Member Benefits:

• ONE SCCU annual bonus available
• Work From Home Hybrid schedule available - Work from home up to 3 days a week
• Medical, Dental & Vision Insurance
• HSA (Health Savings Account) with SCCU matching contribution
• SCCU Paid Long Term and Short Term Disability coverage
• SCCU Paid Term Life Insurance
• Employee Assistance Program (EAP)
• Paid Time Off
• 401(K) Pre-Tax Savings Plan with SCCU match- 100% of the first 5% of employee contributions
• Tuition Reimbursement Program

SCCU Team Member financial discounts & perks (save money every month!):

• Loan Discounts - Mortgage, 2nd Mortgage, Auto, Motorcycle, Boat etc. / GAP coverage at half price
• Fixed low rate credit card- 5.99%, if approved
• FREE Identify Theft Protection!
• No fee SCCU accounts

Loan Servicing Specialist I Salary Range:

$19.06 to $20.31 per hour

Loan Servicing Specialist I Responsibilities:

• Corrects loans as needed by adjusting rate, term, and payment posting errors in order to create an accurate member loan history.
• Assists in the maintenance of insurance tracking and collateral securitization and release.
• Answer incoming phone calls within a phone queue and make outbound phone calls.
• Process miscellaneous check transactions for the department, including payments, payoffs, and disbursement of checks.
• Respond promptly and professionally to member inquiries regarding loan accounts and other related matters. Resolve basic issues or escalate complex cases to senior Team Members as needed.
• Work with members to obtain any missing or updated loan documentation.
• Collaborate with internal teams to ensure accuracy and completeness of loan records.
• Review loan documents and data entry into the core systems with precision and attention to detail.
• Perform quality control and file maintenance reviews on loans.
• Perform ad hoc duties as required.

Loan Servicing Specialist I Minimum Qualifications:

Education and Training:

• High School diploma or equivalent is required.

Prior Experience:

• 1-3 years prior experience in a financial institution or equivalent is required.

  • Loan Servicing experience or equivalent is preferred.

Schedule:

• Full Time, 40 hours a week, during Department hours of operation
  • Monday - Friday 8:00am – 7:00pm.
  • Saturdays on Rotation 9:00am - 3:00pm.
• Flex Scheduling and Work From Home Hybrid options available