What are the responsibilities and job description for the Admissions Agent position at Space Needle?
Job Description
Job Description
Description :
GENERAL POSITION SUMMARY :
To meet or surpass the expectations of every Guest by providing a friendly, safe and entertaining experience while completing accurate and efficient sales transactions along with increasing revenue opportunities through up-selling techniques.
ESSENTIAL FUNCTIONS
- Promote a positive, courteous, and professional attitude and appearance to all Space Needle Team Members and Guests.
- Greet and interact with Guests in a friendly and outgoing manner.
- Process ticket sales promptly and accurately.
- Handle money efficiently and accurately.
- Effectively incorporate proven and innovative up-selling techniques.
- Maintain a high level of security at the Admissions Office.
- Provide guests with positive information regarding present Space Needle offerings.
- Assist in the ongoing training of Admissions Team Members in the operation of the Admissions Office.
- Provide information about the Space Needle, Chihuly Garden and Glass, other attractions, Seattle and the surrounding area.
- Be knowledgeable about SkyLine functions in order to assist guests with professionalism and efficiency.
- Communicate with Elevator Operators to assist courtesy guests and estimate elevator wait time.
- Be informed of scheduled group reservations and any special needs that may need to be addressed.
- Suggest and stock supplies.
- Notify leadership of reduced quantities in a timely manner to prevent running out.
- Keep Admissions Office clean and organized.
- Assist outside the Admissions Office with answering guest questions and providing direction.
- Maintain competent working knowledge of the Accesso Ticketing System and all other relevant software
- Any other responsibilities defined by management.
- Be able to up-sell Day / Night tickets, Combo Packages and City Passes for genuine best interest for our guests.
OTHER RESPONSIBILITIES :
EDUCATION, EXPERIENCE AND SKILLS REQUIRED :
Full Time, Hourly Position
Hourly Rate : $21.32 - $21.32 / hour
Benefits include :
The Space Needle symbolizes the innovative and forward-thinking spirit of Seattle. Our Team Members reflect our inclusive city, diverse country, and multicultural world. As an equal opportunity employer, we make all employment decisions without regard to race, color, religion, age, sex, national origin, marital status, sexual orientation, gender identity, the presence of any sensory, physical, or mental disability, military status, political ideology, genetic information, or any other status protected by local, state, or federal law. All Team Members and potential Team Members who apply for an opening will be considered without regard to these factors. We carefully screen applicants based on qualifications such as their training, education, skills, aptitude, experience, and previous work record.
Requirements :
Salary : $200 - $2,500