Admissions Supervisor

GENERAL POSITION SUMMARY :

Exceed Guest expectations by delivering world-class service through friendly, courteous, and professional interactions with Space Needle team members while actively supervising Admissions Team Members. Take ownership of admissions operations by providing direct support to the team and assisting the Admissions Manager in ensuring seamless operations with a positive and energetic attitude.

ESSENTIAL FUNCTIONS :

• Support and instill a genuine desire to transform each interaction with guests into a positive memorable experience.
• Promote safety and security in balance with providing a welcoming atmosphere for internal and external guests.
• Oversee implementation of daily admissions operations, ensuring operational accuracy and efficiency to maximize sales and minimize expenses.
• Oversee training for all new hires while auditing their performance and ensuring that each meets the established expectations and quality standards.
• Update and maintain the Admissions training manual each year.
• Motivate and lead the admissions team in upselling, cross-selling, and guest / product sales techniques to create valuable offers and incentives for our guests.
• Ensure smooth guest flow in all areas of the operations and empower the team to make proactive adjustments and decisions that positively impact our guests.
• Ensure all areas of the operation remain at peak levels of presentation and cleanliness while protecting and maintaining the brand.
• Maintain accountability and delegation with Leads to ensure team members are equipped to successfully carry out their daily responsibilities.
• Maintain a clear understanding of all opening and closing procedures.
• Uphold and remain current on all company policies and procedures while establishing and introducing ones that are specific to admissions.
• Attend Leadership meetings monthly and upon request.
• Update the Operations Log and other communication log daily.
• Supervise break schedules and ensure all breaks are taken according to procedure, and WA labor laws.
• Communicate effectively with the Admission Operations Manager, team members, guests, and other departments.
• Create weekly Team Member schedule and cover any open position whenever necessary.
• Respond to guest inquiries as they occur including emails.
• Support and assist in administering training processes.
• Maintain competent working knowledge of the Ticketing System, system potential, and hardware components.
• Establish and maintain a relationship with the ticketing system vendor for support and system maximization.
• Monitor and coach Admissions Agents regarding expectations, uniform cleanliness, grooming and other significant policies.
• Any other responsibilities as defined by Admissions Operations Manager.

OTHER RESPONSIBILITIES :

EDUCATION, EXPERIENCE AND SKILLS REQUIRED :

Full Time, Hourly Position

Hourly Rate will start at $25.32 / hour.

Full possible hourly rate range of position : $25.32 - $28.96 / hour

Benefits include :

The Space Needle symbolizes the innovative and forward-thinking spirit of Seattle. Our Team Members reflect our inclusive city, diverse country, and multicultural world. As an equal opportunity employer, we make all employment decisions without regard to race, color, religion, age, sex, national origin, marital status, sexual orientation, gender identity, the presence of any sensory, physical, or mental disability, military status, political ideology, genetic information, or any other status protected by local, state, or federal law. All Team Members and potential Team Members who apply for an opening will be considered without regard to these factors. We carefully screen applicants based on qualifications such as their training, education, skills, aptitude, experience, and previous work record.

Salary Description

25.32 - $28.96 / hour

Salary : $200 - $2,500