Operations Manager

GENERAL POSITION SUMMARY : This position supports the Mission and Values of the Space Needle and Chihuly Garden and Glass with a primary focus on cultivating a clean and healthy environment. As an ambassador at every level of the experience, emphasis will be placed on the alignment of our daily operational impacts with measurements and practices that optimize efficiency and promote cleanliness, health, and environmental wellness. The Operations Manager will be responsible for the first and last impression on cleanliness at all properties under the Space Needle management umbrella, outside and inside, top to bottom. Success of this role will directly correlate with supporting daily Guest demand, consistently maintaining high standards of cleanliness, managing expenses, reducing or mitigating harm to the environment, surrounding ecosystems, and the community members that inhabit them. ESSENTIAL FUNCTIONS : Primary responsibility for Elevate Clean & Housekeeping standards at each venue including retail outlets with general leadership support for all onsite operations at each venue Includes: Admissions, Elevator Operations, Events, Uniforms, and Valet Liaison between custodial service vendors, senior leadership, and frontline Team Members Internal Collaboration- Work closely with custodial team, Glass Keepers, and department representatives to achieve elevated levels of cleanliness for all areas External Collaboration- Establish and Maintain Vendor Relationships Housekeeping (contract compliance, scheduling, communication, special projects) Supplies Vendor Inventory and Ordering, Equipment & Tools Guide, Manage, Measure, and Report on all aspects related to the 9 Foundations of a Health Building Align operational success with pillars of sustainability Air Quality & Energy, Water Conservation, Procurement, Transportation, Waste Management Green Spend Seek, participate in, and provide Education & Training Ongoing continued education (CE), certifications, and participation in conferences Efficacy and efficiency with products and processes Safety training on proper techniques and utilization, alignment to specifications for application to all FF&E (existing and new) Health and Safety Indoor air quality, chemical controls including SDS, disinfection and sanitization of surfaces, emergency response and fire/Life/Safety protocols. Policy, Process, and Procedure creation, implementation, and management Company SOPs Quarterly department meetings, performance reviews and maintenance of training manuals Compliance- LEED, 9 Foundations of a Healthy Building, OSHA/WISHA, DOSH, Chihuly Studios Sort, systemize, sanitize, standardize, and sustain Department and Program financial management- Budgets, Capital, and P&L (OpEx and Labor) with a focus on utilizing the circular economy model as it pertains to the procurement process EDUCATION, EXPERIENCE AND SKILLS REQUIRED : Ability to identify and willingness to Anticipate, Connect and Transform Moments Passion to continuously improve the overall health, safety and wellbeing of the venue, its inhabitants and the relationship to the community and environment while protecting the Brand Bachelor’s Degree or a minimum of 4 years proven work experience relevant to operations management, healthcare, custodial services, and social responsibility. Experience in facilities/operations/hospitality/tourism preferred. Technology savvy and proficient in Microsoft Office Suite, Web-based communication platforms, custodial software platforms and support applications Proven ability to capture, analyze, and interpret data to make meaningful adjustments and recommendations that positively affect People, Planet, Profit Self-motivated, creative, and team oriented with an understanding that individual goals contribute to company goals Strong verbal, written, organizational, and interpersonal skills Professional, courteous, and polite manner Conscientious in quality, respect, and service, for Guests, Team Members, and Visitors Ability to walk, stand, reach, and lift up to 25 pounds, use manual dexterity entire shift and work in confined spaces Typical shift is 8 hours Travel maybe required at times Primarily evenings, weekends, and special events on an as needed basis (Wed-Sun) Full time, Salaried position Salary Range: $68,000 - $70,000 DOE Bonus up to 10% Benefits include: Medical, Dental, Vision, Life, Long Term Disability 401k plan, we will match 50% of the first 6% you contribute, equivalent to 3% of your wages Deferred compensation into 401(k) account at company Shareholder discretion. Eligible to begin participating after one year of service with an annual plan entry date of October 1st. Paid Personal Days (14 per year) Paid Time Off of 14 days / year Tuition reimbursement of 50%, up to $2500 / year New child family leave up to 4 weeks while on approved FLMA and enrolled in company sponsored medical plan 50% discount for many purchases at the Space Needle (Retail, Food and Beverage, not applied towards alcohol purchases) Charitable Contributions / Matching Gift, up to $200 year Paid parking or up to $250 / month towards an orca card The Space Needle symbolizes the innovative and forward-thinking spirit of Seattle. Our Team Members reflect our inclusive city, diverse country, and multicultural world. As an equal opportunity employer, we make all employment decisions without regard to race, color, religion, age, sex, national origin, marital status, sexual orientation, gender identity, the presence of any sensory, physical, or mental disability, military status, political ideology, genetic information, or any other status protected by local, state, or federal law. All Team Members and potential Team Members who apply for an opening will be considered without regard to these factors. We carefully screen applicants based on qualifications such as their training, education, skills, aptitude, experience, and previous work record. #J-18808-Ljbffr

Salary : $68,000 - $70,000