What are the responsibilities and job description for the Jr Technical Product Manager/IT, Ticketing position at Spaceneedle?

Description

The Space Needle is looking for a Technology Product Manager with IT experience to join their Guest Experiences and Innovation Team. As a PM, you will be responsible for all the hardware and software that makes up the Space Needle’s proprietary ticketing system. The PM reports to the Senior TPM. The PM is responsible for hardware selection, setup, and maintenance and the software roadmap, prioritization, design, and implementation of features, bugs, and enhancements.

Space Needle’s ticket platform processes over 2M tickets annually. Our ticketing applications run on a range of hardware including Kiosks, PCs, Mobile Devices, POS Handhelds, and Scanners. It is a cloud-based platform running the latest Java technology stack, Azure Services, and it is supported by a team of 8 engineers, architects, and designers.

Responsibilities

Own the product roadmap. Be able to communicate both the business and technical rationale behind your design decisions. Support a platform that will serve the organization for years to come.
Be responsible for roadmap investment. Be able to translate the technical design and hardware choices into an investment roadmap and a business case for each initiative. Make the tough decisions necessary to keep the investment grounded.
Own the architecture and integration of systems. Be responsible for the development and maintenance of the ticketing technology architecture and integration. Identify and manage risks and communicate integration requirements to development partners.
Document designs and specify as needed. Mockup concepts, write functional specs, write copy, and do whatever it takes to express your ideas internally and to third parties.
Monitor and resolve recurring issues. Serve as the last tier of support for the internal ticketing support. Troubleshoot escalated issues and write support procedures if needed. Permanently resolve recurring issues through the platform roadmap, writing scripts, or documentation.
Create the best customer experience. From guiding guests to find the right ticket combo to providing discounted tickets, be able to design and develop a platform that services a wide range of needs with the most optimal flow.

Experience

Experience building, communicating and securing funding for a technology roadmap and making hard tradeoff decisions on a roadmap.

Experience working with or being responsible for UI / UX design resources and making UI / UX decisions.

Experience managing applications in production and making decisions to keep the system stable while pushing changes (the business does not stop).

Experience writing business and technical requirements and using a software development methodology (lean and / or waterfall).

Experience working and managing technology vendor relationships.

You are familiar with supporting an operation running 16 hrs a day, 7 days a week, and 360 days a year.

You are a person who thrives in a fast environment with a

heavy dose of ambiguity

You are hands on, a self-starter, passionate, and collaborative.

You are not afraid of code even if you are not able to write it.

Full Time, Hourly Position

Pay Range : $31 - $34.38 / hour, Depending on Experience

Benefits include :

Medical, Dental, Vision, Life, Long Term Disability.

401k plan, we will match 50% of the first 6% you contribute, equivalent to 3% of your wages.

Deferred compensation into 401(k) account at company Shareholder discretion. Eligible to begin participating after one year of service with an annual plan entry date of October 1st.

Paid Personal Days (10 per year).

Paid Time Off of 14 days / year based on working 2080 hours / year.

Tuition reimbursement of 50%, up to $2500 / year.

New child family leave up to 4 weeks while on approved FLMA and enrolled in company sponsored medical plan.

25% discount for many purchases at the Space Needle (Retail, Food and Beverage, not applied towards alcohol purchases).

Charitable Contributions / Matching Gift, up to $200 year.

Paid parking or up to $250 / month towards an orca card.

The Space Needle symbolizes the innovative and forward-thinking spirit of Seattle. Our Team Members reflect our inclusive city, diverse country, and multicultural world. As an equal opportunity employer, we make all employment decisions without regard to race, color, religion, age, sex, national origin, marital status, sexual orientation, gender identity, the presence of any sensory, physical, or mental disability, military status, political ideology, genetic information, or any other status protected by local, state, or federal law. All Team Members and potential Team Members who apply for an opening will be considered without regard to these factors. We carefully screen applicants based on qualifications such as their training, education, skills, aptitude, experience, and previous work record.

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Salary : $200 - $2,500

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