Cricket Wireless Store Manager #272

As a Store Manager for Cricket Wireless, your primary responsibility will be to oversee the daily operations of the store and lead a team of sales associates. You will be responsible for driving sales, achieving targets, and ensuring exceptional customer service. Your role will involve managing inventory, training and coaching employees, implementing marketing strategies, and maintaining a positive brand image for Cricket Wireless.

Your main objective will be to create an environment that fosters exceptional customer service, drives sales growth, and maintains operational efficiency. By effectively managing the store and leading your team, you will contribute to the overall success of Cricket Wireless. Your responsibilities will include:

1. Team Leadership: Recruit, train, and motivate a team of sales associates to deliver outstanding customer service. Provide ongoing coaching and feedback to ensure continuous improvement in performance. Foster a positive work culture that promotes teamwork and collaboration.

2. Sales Performance: Drive sales growth by setting ambitious targets, monitoring performance metrics, and implementing effective sales strategies. Analyze sales data to identify opportunities for improvement and take proactive measures to achieve or exceed sales goals.

3. Customer Experience: Ensure that every customer receives exceptional service by setting high standards for customer engagement and satisfaction. Train employees on effective selling techniques, product knowledge, and problem-solving skills. Address customer concerns promptly and strive to exceed their expectations.

4. Inventory Management: Oversee inventory levels, conduct regular audits, and ensure accurate stock management. Collaborate with suppliers to maintain adequate product availability while minimizing excess inventory. Implement effective merchandising strategies to optimize product visibility.

5. Store Operations: Manage all aspects of store operations including opening/closing procedures, cash handling, security protocols, and compliance with company policies and procedures. Maintain a clean and organized store environment that reflects the Cricket Wireless brand image.

6. Marketing and Promotions: Collaborate with the marketing team to implement local marketing initiatives, promotional campaigns, and community outreach programs. Leverage social media platforms to engage with customers and drive foot traffic to the store.

7. Reporting and Analysis: Generate regular reports on sales performance, inventory management, and employee productivity. Analyze data to identify trends, opportunities, and areas for improvement. Use insights to develop action plans and make informed business decisions.

As a Store Manager, you will have the opportunity to make a significant impact on the success of Cricket Wireless. Your leadership skills, sales acumen, and commitment to delivering exceptional customer service will contribute to the growth of the store and the overall success of Spacetel LLC. We look forward to having you join our team as a Store Manager for Cricket Wireless at Spacetel LLC.

Together, we will continue to provide customers with reliable wireless solutions and an exceptional experience.

Spacetel LLC is an Equal Opportunity Employer. All employment decisions will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination or harassment based on any of these factors is inconsistent with our Company values and will not be tolerated. Moreover, such discrimination or harassment may violate federal, state, or local law.

Job Type: Full-time

Pay: $17.50 - $18.00 per hour

Benefits:

• 401(k)
• Flexible schedule
• Health insurance
• Paid time off

Shift:

• 8 hour shift
• Day shift

People with a criminal record are encouraged to apply

Application Question(s):

• A client is upset about a service delay. He's speaking loudly and attracting attention.

What would you do?
A. Acknowledge his feelings and explain how you'll try to speed things up
B. Politely ask him to calm down and explain that getting upset won't help speed things up
C. Explain that all clients are equally important and you're doing your best
D. Suggest he contact the customer service hotline
E. Direct him to speak to your supervisor

• A prospective client tells you she has used your main competitor for 10 years and likes their product.

What would you do?
A. Ask what she would change about your competitor’s product
B. Acknowledge the long-standing relationship, but tell her you should be her supplier
C. Tell her about your product and leave a sample
D. Highlight your competitor’s drawbacks and how your product is superior
E. Thank her for her time and ask for referrals you can pursue

Experience:

• Customer service: 1 year (Required)

Ability to Commute:

• Livingston, CA 95334 (Required)

Ability to Relocate:

• Livingston, CA 95334: Relocate before starting work (Required)

Work Location: In person

Salary : $18 - $18