What are the responsibilities and job description for the Enterprise Account Lead - SMB position at SpaceX?
SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.
STARLINK ENTERPRISE ACCOUNT LEAD - SMALL & MEDIUM SIZED BUSINESS (SMB)
Starlink, our revolutionary satellite constellation, is delivering low-latency broadband internet around the world. The Starlink Enterprise Account Management team serves as the point of contact for Starlink's growing base of enterprise customers from contract signature, through successful activation, ensuring all contract terms are fulfilled. Our ideal candidate is a self-starter that has a passion for making customers deliriously happy and connecting enterprises with Starlink.
RESPONSIBILITIES :
- Act as the primary point of contact for a portfolio of SMB customer and resellers by building and managing a one-to-many strategy to own the interface from contract signature onwards including onboarding, ongoing account management, and long-term retention / growth of the relationship and revenue. In particular, this role is focused on :
- Delivering impeccable customer service at scale to SMB customers and resellers
- Developing engagement strategy and content for SMB organizations that enables continuous growth and self-support
- Building relationships to identify requirements and manage expectations
- Collecting, communicating and championing customer feedback internally to influence and steer programmatic and technical development required to maintain and grow our SMB business
- Retaining and growing the value of SMB accounts in both hardware and service revenue
- Maintaining a culture of extreme ownership to drive continuous growth and streamline process efficiency
- Identify the top growing accounts by region to develop relationships and growth strategies by understanding the root of how the customer is using Starlink to provide business solutions
- Act as an extreme owner of SMB accounts to realize forecasted revenue on or ahead of schedule, identifying and successfully communicating readiness levels, requirements, schedules and risks
- Identify and lead implementation of process and system enhancements to improve handoffs and execution across various cross-functional teams, evolve the customer experience, or scale the business while balancing resources and headcount
BASIC QUALIFICATIONS :
PREFERRED SKILLS AND EXPERIENCE :
ADDITIONAL REQUIRMENTS :
COMPENSATION AND BENEFITS :
Pay range :
Starlink Enterprise Account Lead : $90,000.00 - $125,000.00 / per year
Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations : job-related knowledge and skills, education, and experience.
Base salary is just one part of your total rewards package at SpaceX. You may also be eligible for long-term incentives, in the form of company stock, stock options, or long-term cash awards, as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan. You will also receive access to comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short and long-term disability insurance, life insurance, paid parental leave, and various other discounts and perks. You may also accrue 3 weeks of paid vacation and will be eligible for 10 or more paid holidays per year. Exempt employees are eligible for 5 days of sick leave per year.
ITAR REQUIREMENTS :
SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin / ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.
Applicants wishing to view a copy of SpaceX's Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application / interview process should notify the Human Resources Department at (310) 363-6000.
Salary : $90,000 - $125,000
