Campground General Manager

The role:  As a General Manager (GM) at SSC, you are an experienced hospitality or tourism professional who takes full responsibility for the operation of your campground. You are a strong leader capable of turning vision into reality through measurable, actionable steps, and you excel at coaching and motivating a diverse team to success. GM’s take ownership of the operation, ensuring a high level of guest satisfaction while managing sales, costs, and ultimately NOI. The GM reports to the Regional Director of their region.

On-Call Responsibility: GM’s must carry the manager phone and be available to respond to guest needs as required outside of regular working hours. A strong emphasis is placed on this on-call responsibility to ensure guest satisfaction and operational success.

Live-On-Site Requirement: GM’s must live on-site at their assigned campground to provide hands-on management and immediate responsiveness to guest and operational needs.

Maintenance Acumen: A strong knowledge of campground maintenance is required. GM’s must possess the ability to maintain the property, identify areas for repair or improvement, and effectively train staff in these areas.

You will ensure that all guests are properly cared for, often anticipating their needs before arrival. Your role includes constant surveying of the grounds, addressing areas requiring focus, and taking a proactive approach to repairs and improvements. During the primary camping season, your hours will be longer and more structured, with greater flexibility during the shoulder/off-season. Off-season duties include collaborating with Headquarters on projects, managing phones/emails/sales, and planning activities for the coming season.

Spacious Skies operates as a collective, and while you will directly manage one location, you are encouraged to contribute to the brand's growth and success. This may include opportunities to travel and assist at sister campgrounds.

  
Responsibilities:

• Owning all aspects of your operation, from managing staff, property, buildings, and amenities, to sales, expenses, and all applicable budgets
• Promoting and embodying the Spacious Skies brand, Cosmic Camper loyalty program, sister campgrounds, and our unique position in the space, acting as the face of your location
• Working with HR to lead recruiting, interviewing, performance management, reviews, coaching, training, and succession management
• Working with Camper Care and Marketing teams to align goals and strategy regarding sales, advertising, marketing, tradeshows, and promotional materials
• Create and implement employee incentives to drive goals and objectives
• Working with the Finance team to ensure pricing maximizes profitability and helping develop and manage the expense budget 

• Managing deposits and all cash management responsibilities of the campground
• Leading and directing capital expenditures and projects, where applicable
• Performing and/or managing employees and full operations of customer service/sales/front desk/camp store, grounds, maintenance, security, housekeeping, and events/activities functions 
• Maintaining a high-performing retail experience including inventory management and procurement
• Ensure compliance with safety regulations and environmental standards throughout the campground.
• Maintain accurate records related to safety inspections and incidents.
• Creating, delivering and managing to work schedules and task sheets 
• Monitoring campgrounds for hazards and unwanted guests, including nuisance animals 
• Initiating local advertising campaigns in collaboration with the Director of Communications 
• Carrying and/or managing the emergency/after hours phone 
• Other regular campground duties as needed 
• May manage between 1-30 team members, depending on campground location and time of year
• Where applicable – Overseeing or performing the honeywagon operation for weekly pump outs of unsewered sites, in cooperation with maintenance 

 Qualifications:

• Independent and interdependent self-starter with confidence drawn from experience
• A team builder with inspirational qualities
• Expectation to work long hours, including evenings and weekends, all for the love of the camping guest and the campground
• Ability to thrive in a fast-paced, multi-stimuli, guest-focused environment 
• Excitement to work in a collaborative and ever-evolving environment 
• Ability to manage multiple projects, assignments and obligations
• Motivated by friendly and/or healthy competition 
• Valid driver’s license 
• Ability to lift 50 pounds  Ability (or the willingness to learn how) to operate lawn mowing machinery, a tractor, and other machinery 
• Expectation to travel for trade shows, training, team building, retreats, etc. 15-30% of the year 
• Reliable transportation 
• Understanding of safety processes and procedures 
• Bilingual in either Spanish or French a major plus

 Education/Experience:

• 3-5 years of Hospitality, Tourism, Property Management, or Human Resources Leadership  
• Bachelor’s degree from accredited college/university in the above disciplines or related
• Retail experience and knowledge of inventory processes
• Proficiency in computers, sales tracking software or CRM tools, social media tools, booking and POS software, email, and Microsoft Office 365
• Campground Maintenance Experience
• Certified Pool Operator certification (where applicable) or willingness to complete upon hiring

 Accommodations/Working Conditions:
 
 The General Manager works in every area of the campground. This could mean working outside in hot, cold, wet, windy, humid conditions and includes a lot of walking/driving from one end of the campground to another. It may also include working inside for extended periods of time. The General Manager will be dealing with multiple concerns at any given time and must maintain professionalism.   

Physical Requirements:
 
 This position requires the employee to sit, stand and walk for extended periods of time on a regular basis. The employee must be able to perform a variety of tasks, some repetitive, and will be required to walk, sit, stand, lift, bend, etc., in the fulfillment of their job responsibilities. The General Manager is onsite at the campground and needs to be available to handle/address concerns at any time of the day, including nights and weekends. 

Benefits: 

Benefits include medical and dental insurance, generous PTO, 401k, 30% employee discount on reservations and camp store purchases, ADP LifeCare and LifeMart services and discounts, NOI-based bonus potential, and most of all—an engaging start-up environment, bright and driven team members, and a quirky growing outdoor hospitality brand ready for your mark. 

Spacious Skies Campgrounds appreciates your interest in our company as a place of employment. It is Spacious Skies Campgrounds’ policy to provide equal opportunity for employment to all qualified employees and applicants, regardless of race, religion, religious affiliation, ancestry, citizenship status, marital status, familial status, sexual orientation, gender identity, color, creed, national origin, sex, age, disability, or veteran status or any other characteristic protected by local, state or federal law. This policy applies to all areas of employment including recruitment, placement, training, transfer, promotion, termination, pay, and other forms of compensation and benefits. Spacious Skies Campgrounds will provide reasonable accommodations to qualified individuals.